• Job Description

  Req#: 104531

  End Date

  Monday 29 January 2024

  Salary Range

  £0 - £0

  
  

  We support agile working – click here for more information on agile working options.

  Agile Working Options

  Hybrid Working

  Job Description Summary

  .

  Job Description

  
  JOB TITLE: Director of Revenue Operations, Merchant Services
  LOCATIONS: London / Bristol / Basildon
  HOURS: Full-time
  WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

  Merchant Services provides a diverse range of products and services to merchants from micro merchants to enterprise customers that want to accept payments via a mixture of channels including face to face, online and over the phone.

  Merchants of all sizes are increasingly demanding and expect a significant level of sophistication in how their payment needs are considered. Merchant Services has received significant investment under the Group Strategic Review demonstrating its strategic importance to the Group!

  About This Opportunity
  We're seeking a highly skilled and motivated Director of Revenue Operations to drive revenue growth, streamline sales operations, systems and tooling and deliver a step change sales team performance.

  Reporting into the Head of Pricing and Commercial, you'll be tasked with building and leading a sales operations team at a critical time when the business is undergoing a rapid period of sales- driven growth.

  You'll be at the forefront of our efforts to move from an inbound sales model to an outbound sales model through the implementation of lead generation strategies, tooling and outbound sales motions. You'll implement key sales enablers across the team including real time MI, commission structures and individual quotas down to product level. You'll spearhead our move from acquiring led sales to software sales through implementing continuous team onboarding and training initiatives.

  What you'll be doing:

  • Develop the sales operations strategy, you’ll look at the landscape, the opportunities and potential impacts and build a strategy that delivers the biggest impacts to the Merchant Services business.

  • Process creation & optimisation, we’re just getting started and there’s a sea of processes to be created, optimised and improved. You’ll be right on the pulse of how we operate and what the team need to do. CRM, sales process, commissions, infrastructure, forecasting pipeline etc.

  • Own sales training & tooling, implement and create a training and upskilling plan for our sales team. Devise and give them the right tools to achieve success by driving income growth.

  • Blocker Removal & Enablement, you’ll analyse our business and actively work projects to enable better performance and remove blockers and obstacles holding us back.

  • Build a lead generation machine, you'll build a robust lead generation process, using your team, you’ll ensure our sales teams are fully stocked with high quality opportunities to close.

  • Team Leadership: Mentor and develop a successful team across revenue operations, finance, Salesforce administration, and marketing ops. Promote a culture of accountability, innovation, and collaboration.

  • Customer management, work with sales leaders and sales teams to manage change and initiatives, delivering our growth strategy.

  • Performance reporting & planning, you’ll work with data teams to report performance, assist in planning and assessment of opportunities.

  Why Lloyds Banking Group

  We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

  What You’ll Need

  • Significant Sales Operations experience, in particular leading sales operations teams.

  • Ideally you'll have experience in payments (gateway/merchant acquiring) or otherwise a high growth environment.

  • Experience of developing and implementing revenue operations strategies that drive growth and profitability, with a focus on international expansion.

  • You have a deep understanding of scaling sales operations functions across multiple markets in a hyper-growth / start-up environment.

  • Strong analytical skills, creating and managing revenue reporting dashboards and company wide performance indicators.

  • Experience with CRMs and data analytics tools (e.g. Salesforce)

  • Strong leadership skills and experience managing and building successful teams.

  • Excellent critical thinking and problem-solving skills.

  • Proactive at identifying data-driven approaches that inform business decisions.

  • Excellent communication and interpersonal skills, with the ability to effectively collaborate across departments and with senior leadership.

  About Working For Us
  Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

  We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

  And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

  We also offer a wide-ranging benefits package, which includes:

  • A generous pension contribution of up to 15%

  • An annual performance-related bonus

  • Share schemes including free shares

  • Benefits you can adapt to your lifestyle, such as discounted shopping

  • 30 days’ holiday, with bank holidays on top

  • A range of wellbeing initiatives and generous parental leave policies

  Ready to start growing with purpose? Apply today!

  At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

  We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

  We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

• About the company

  For over 250 years we’ve been making a difference to the lives of customers, businesses and communities. Today, we're still driven by our purpose of helping Britain prosper. We're part of an ever-changing industry and are currently on a journey to shape the financial services of the future, whilst supporting our customers’ changing needs. The scale and reach of our Group means we can offer a broad range of opportunities to learn, grow and develop. Our values-led culture and approach to inclusion and diversity means we can all make a real difference together.

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