A career with Gravity Payments is an opportunity to be on a collaborative team where creative leadership, passion for progress, and responsibility are paramount. Gravity Payments provides fair payment processing and merchant services to businesses of all sizes. Our team members focus and commit to providing for our clients and our community because we care deeply for others.

In this role, you will focus on the success of our clients and team through a strategy that manages all aspects of our merchant portfolio including new account underwriting, merchant/credit risk, compliance, and operational efficiency. The ability to think critically, holistically, and quantitatively is imperative to being successful in this role.

Responsibilities

• Create, calculate, and monitor Risk and Underwriting team KPIs, SLAs, goals, and daily decisions.
• Coach, mentor, and develop direct reports with the ability to influence positive changes.
• Develop employees to meet their individual career goals and the organization’s goals.
• Analyze transaction processing data and Risk/Underwriting team decisions to mitigate potential losses and/or expose opportunities.
• Additional escalation point on all team decisions.
• Evaluate the systems, teams, procedures, and processes to then develop a clear plan of how the Risk, Underwriting, and Compliance teams can evolve to meet the needs of various stakeholders.
• Set company risk policies & thresholds that grow top-line revenue, protect against losses, and provide a positive client experience in consultation with individual team members.
• Oversight of industry regulatory policies and internal controls – e.g. AML/OFAC, KYC, Exclusions/Approval List & Requirements, etc. including company training, testing, and execution.
• Responsible for understanding and evaluating all merchant-facing losses across all product channels, (e.g. credit card, ACH, product) supplying recommendations, and reporting to key stakeholders.
• Assist in cross-functional work to reduce credit losses and improve collections process/balance.
• Develop industry best practices for ongoing periodic reviews on high volume and/or high credit risk exposure merchants.
• Review and assess reports of suspicious account activity.
• Advise the company on industry best practices and emerging trends within payments risk management.
• Oversight of card brand, sponsor bank, and processor audits.

Preferred Skills

• At least 5-10 years of experience leading risk and underwriting operations in the payments industry.
• Experience with financial services risk management and payment processors.
• Must possess the ability to think critically, holistically, and quantitatively as well as the ability to teach that mindset to others.
• Sound decision-making that stems from learning who to engage with, and knowing what information to gather mixed with a balance of speed, quality, and assessment of possible impacts to all various stakeholders.
• Ability to work with ambiguity and make/coach decisions effectively.
• Comfort in knowing how to interpret situations holistically and assessing the odds of risk and success of mitigation techniques.
• Asking questions with a high degree of curiosity to gain a full understanding to accurately assess impact.
• Active listening and strategic negotiation.
• Successful data-driven analysis experience.
• Ability to understand Credit Risk and coach team members on best practices for analyzing potential risk through processing data and/or financial statements and ratios.
• Internal control and regulatory compliance planning, strategy, and execution experience.

Success in This Role Looks Like:

• Design an overall risk management strategy, with key stakeholders, that mitigates any areas of exposure, reduces losses/liabilities, creates more revenue-generating opportunities, and improves the partner/merchant experience.
• Creating a space for Gravity and its teams to grow into the future through scaled operations, revenue and risk loss management, and cross-functional strategic initiatives.
• Structuring operations so that workload can be streamlined and headcount remains flat as we grow.
• Organize compliance and contractual liabilities, creating a strategy to mitigate any ongoing concerns.
• Create Risk and Underwriting teams that are seen as trusted business partners for internal and external customers.
• Leading the Risk and Underwriting teams from a day-to-day, merchant-facing perspective; ensuring we are effectively operating, decisioning, and supporting the goals of the company.
• Strategically navigating risk beyond the day-to-day to identify opportunities on the team and cross-functionally, build a clear vision for risk, and find gaps.

Technical Requirements:

• Must have access to a wired internet connection
• Must have access to at least a 25 megabits per second (mbps) download and 20 mbps upload speed connection
• Must be able to use a Windows Based PC.

Location: Remote, U.S.

The salary range for this position is $120,000-$200,000.

Gravity Payments is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity/expression, age, disability status, protected veteran status, or any other characteristic protected by law.