Holiday Inn Express & Suites - Texarkana

Director of Rooms


PayCompetitive
LocationPhiladelphia/Pennsylvania
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 63461

      Overview

      Opportunity: Director of Rooms

      Oversee all aspects of the rooms division with an emphasis on engineering and housekeeping operations in accordance with established guest service and sustainability standards.

      Potential Career Path

      Assistant General Manager – General Manager

      Essential Job Functions

      • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
      • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
      • Monitor front office financial operations and ensure compliance with accounting controls and procedures.
      • Develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
      • Supervise all guest services department managers.
      • Review correspondence from guests and incident logs and direct staff according to information obtained.
      • Oversee vendor and personnel contracts throughout the hotel.
      • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
      • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
      • Follow sustainability guidelines and practices related to HHM’s EarthView program.
      • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
      • Perform other duties as requested by management.

      Position Requirements

      • Associate or Bachelor’s degree preferred.
      • 5 to 7 years related experience.

      Work Environment and Context

      • Work schedule varies and may include working on holidays and weekends.
      • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

      What We Believe

      People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

      About Us

      HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

  • About the company

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