• Job Description

  Req#: REQ10347187

  About Four Seasons:

  Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
  
  At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

  About the location:

  In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.

  Purpose

  Manages and supervises the Security Department

  Special Requirements

  Has 4 to 5 years of relevant experience in hotel security

  Possesses excellent English, math and psychometric abilities and speaks Hindi proficiently

  Experienced in fire fighting, crowd control and first aid trained. CPR certification preferable

  Military or Police background is preferred

  Knowledgeable of statutory building local laws and regulations

  Major Responsibilities

  General

  Builds a motivated and skilled team, leads by example and instills a culture of continuous learning and improvement among employees; actively participates in Employee Relations activities and programmes

  Actively plans and manages the career development of every employee through effective coaching, training and by instilling company values; is concerned for employees' continuous development and personal growth

  Organizes and manages the department in accordance with company philosophy and policies, maximizing efficiency and productivity and achieving established goals; promotes harmony between departments

  Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule

  Demonstrates standards awareness, by setting example for standards execution, standards testing and implementing action plans to achieve established product and service goals

  Prepares annual plans and forecasts, consistently monitors and manages budgetary goals

  Departmental

  Manages and supervises the day to day outsourced security force of the hotel to ensure the safety and security of all guests, personnel and property

  Responsible for writing and implementing the Hotel's crisis manual, including Fire & Safety Evacuation plan

  Ensure the hotel security is up to international standards keeping in mind current threat levels in the region

  Write and implement policy and procedures to safeguard acts committed against guests, employees and hotel property

  Ensure proper documentation and recording of all incidents occurring in connection with guests, employees, thefts, bomb threats, civil disturbance, power and elevator failures

  Ensure the hotel complies with all statutory building local laws and regulations, including elevator operations

  Conduct monthly fire alarm testing to ensure all systems are operational and in good working conditions

  Conduct quarterly staff evacuation drills

  Specific Responsibilities and Tasks

  General

  Maintains an organized administration of departmental and personnel records, including rostering and leave planning

  Ensures employees adhere to the code of conduct and grooming & hygiene standards as specified in the employee handbook

  Conducts daily briefing and monthly departmental meeting (with minutes copied to division head) and participates in meetings when invited

  Provides regular and fair performance feedback to employees, formally and informally as appropriate

  Is seen as a hands-on leader, assists employees in crunch times; Walks the talk

  Maintains a clean and orderly work area and ensures tools & equipment are well maintained and in sufficient supply

  Promotes and ensures a safe working environment

  Performs any additional duties as assigned

  Departmental

  Ensure Staff are trained in Fire and Safety handling procedures, including AED equipment

  Control the staff entrance and conduct regular on-the spot baggage checks of staff and contractors exiting the building

  Lost and Found Items are recorded and kept safely. Returned to the appropriate guest or employee on a timely fashion

  Maintain a master log for all master keys for the hotel, with proper inventory procedures in place

  Investigate acts of crime committed against the hotel, guests and employees

  Document all incidents occurring in the hotel in connection with crime, subversions, potential liabilities and insurance requirements

  Assist hotel management staff in handling of unusual guest or employee problems, disorderly conduct, thefts, suicides, robberies, terrorist activities, power or elevator failures, medical assistance

  Schedule staff transportation in a efficient manner so late night shift and overnight shift staff return home safely, quickly and smoothly without any major inconvenience caused

  Keep abreast of developments within the hotel and community as they relate to security as well as act as a liaison with local law-enforcement agencies

  Make senior management immediately aware of any incident responding to the hotel

  Perform any additional tasks requested by the management of the hotel

• About the company

  Times change, but our dedication to perfecting the travel experience never will. Our highly personalised 24-hour service, combined with authentic, elegant surroundings of the highest quality, embodies a home away from home for those who know and appreciate the best. As the company has grown from one hotel to 115+ in 45+ countries, our deeply instilled culture, personified by our employees, continues to get stronger. Over 60 years, our people have built an unrivalled depth of reliability, trust and connection with our guests – a connection we will steadfastly uphold, now and always.

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