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DIRECTOR OF SERVICE LINES - ORTHO/NEURO/REHAB | Paducah, KY

Lourdes Hospital

1530 Lone Oak Road

Paducah, KY 42003

Reports to: Market COO

# of Direct Reports: ~50

On-site role, must be located in (or relocate to) the Paducah Market

Primary Function/General Purpose of Position

Director Service Line provides strategic, administrative, and financial leadership over Service Line. Responsibilities include strategic planning, legal and regulatory compliance, financial management, relationship development, operations and human resource management for assigned service line. May work in a matrixed management relationship with physician leaders and administrative leaders to assist in the development and implementation of the organization’s strategic plan and marketing strategy. The Director facilitates the planning, organization, implementation and control of the resources needed for optimal performance of the inpatient or outpatient operations in coordination with other ministry leaders, clinicians, physicians, and other support teammates. As needed, works with other system leaders to improve accessibility and coordination of care. Stay current with reimbursement changes impacting service line and adjust services/workflows to meet these demands. The position will serve as the community facing leader. Establish key relationships to continue to grow market share.

Essential Job Functions

• Develop and lead teams to implement the annual business plan/budget including financial, marketing, clinical, operational, capital, teammate engagement and patient (customer) experience, objectives, which align with the corporate system-wide mission, goals and strategy.

• Develop and implement strategies to effectively meet system quality initiatives. Development of solid benchmark data for comparison purposes. Develop standards of quality care and communicate expectations to all teammates. Help maintain and improve quality by objectively assessing performance improvement data and implementing appropriate solutions. Ensure compliance with all applicable regulatory requirements relative to the service line.

• Monitor patient (customer) experience results. Develop plans to improve patient experience/engagement as appropriate. Develop future needs/expectations and plans, including marketing/communication strategies, as appropriate. Provide leadership on employee engagement and drive improvement with team. Implement strategies to develop teammates and improve and/or maintain high levels of teammate engagement.

• Maintain a three-year workforce plan including provider need and succession planning in coordination with operational leaders. Recruit and replace physicians and staff members. Implement growth initiatives supporting the system strategic plan.

• Ensure appropriate pricing of services, maximize reimbursement with knowledge of payor mix; Ensure accurate recording of services rendered and related charges.

Education
Bachelors, Business Administration, Health Management, or related (required)
Masters, Business, Health Administration, or related (preferred)

Work Experience
5 years' progressive management experience, including supervisory experience, with key decision-making abilities (required)
3 years' experience in a healthcare related fast-paced field (preferred)

Skills
Managing, developing and building quality client facing health programs
Communication
Interpersonal
Analytical
Problem-solving skills
Healthcare finance best practices and standards
Health and safety standards
Prioritizing
Leadership
Mentoring
Collaborative
Works will with team

Budgeting & Financial Acumen
Scenario planning
Strategy
Operational Knowledge
Organization
Critical thinking
Conflict resolution
Active listening
Collaborative and consensus building skills
Discernment
Decision making

Mercy Health is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status.

Department:

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com .