• Job Description

  Req#: 218600
  As the Director of Wolfpack Outfitters, you will lead one of the most visible and impactful operations at NC State—our official campus store. This is more than retail; it’s about shaping a dynamic, student-centered environment that fuels school spirit, supports academic success, and reflects the vibrancy of our Wolfpack community.
  
  
  Reporting to the Senior Director of Auxiliary Services, you’ll oversee a multifaceted operation with a clear focus: deliver exceptional customer experiences while driving strong financial and operational performance. From managing product strategy and financial planning to leading a diverse team and overseeing capital projects, you’ll guide every aspect of the store’s evolution.
  
  
  This role is an opportunity to leave your mark on a beloved university institution—one that serves students, faculty, alumni, and fans alike.
  
  
  Below is a concise breakdown of the 5 core areas of operations you will be responsible for.
  
  
  Lead Retail Operations
  • Oversee daily operations across multiple units, ensuring efficient, customer-focused service.
  • Develop and execute short- and long-term strategies for merchandising, marketing, inventory, and facilities.
  • Monitor retail trends, evaluate vendor performance, and implement innovations to strengthen product offerings.
  • Collaborate across Campus Enterprises and university departments to support shared goals and cost-effective services.
  Drive Financial Performance
  • Lead budgeting, forecasting, and financial planning for operations and capital projects.
  • Analyze complex data sets to identify opportunities, track performance, and shape business decisions.
  • Translate financial insights into action, guiding managers toward operational improvements.
  Strengthen Business Operations
  • Oversee contracts, compliance, purchasing, and vendor agreements.
  • Ensure business practices align with university, state, and industry standards.
  • Support procurement and pricing strategies that enhance revenue and customer value.
  Build and Support a High-Performing Team
  • Directly supervise a core leadership team and foster development across the unit.
  • Develop policies, onboarding materials, and training programs to ensure consistency and excellence.
  • Promote a culture of collaboration, innovation, and accountability.
  Champion Communication & Collaboration
  • Serve as the face of Wolfpack Outfitters in cross-campus partnerships and public-facing initiatives.
  • Work closely with marketing teams to promote products, services, and events.
  • Represent the university in state, regional, and national associations.
  
  Why This Role Matters
  
  
  Wolfpack Outfitters is a cornerstone of campus life. As Director, you will play a key role in shaping student experience, stewarding university resources, and advancing NC State’s mission through smart, strategic leadership. This role is ideal for someone who blends operational savvy with a deep commitment to community.
  
  
  Join us in building something that matters—to our students, to our campus, and to the Wolfpack spirit.

• About the company

  North Carolina State University is a public land-grant research university in Raleigh, North Carolina.

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