• Job Description

  Req#: 26794

  Job Description

  Director Operational Excellence

  The Individual Wealth and Insurance Solutions (IWIS) Operations & Customer Service Team are looking for a Director Operational Excellence. Reporting to the AVP Operational Excellence and Planning, the Director Operational Excellence will lead a team of Lean Six Sigma practitioners responsible for foundational, continuous improvement and transformational change within IWIS Operations.

  What you will do

  • Own the vision for strategic transformation and operational excellence, through modernization, efficiency, and a relentless focus on ease of doing business.
  • Partner with Operations Leaders, Planning and Business Delivery to translate that vision into a practical and measurable roadmap.
  • Gain in depth knowledge of IWIS Operations teams, processes, and priorities to ensure their requirements are supported by short term continuous improvement and longer-term transformation plans.
  • Develop and implement operational excellence team processes and best practices to ensure consistency in approach and governance.
  • Lead and mentor a team of LSS Green and Black Belts delivering outstanding process optimization support to IWIS Operations including:
  • Conducting current state and opportunity assessments.
  • Identifying structural, process and innovation opportunities.
  • Leading continuous improvement projects in collaboration with delivery partners.
  • Providing analysis and reconciliation support through savings realization period.
  • Leading operations impact assessments in support of strategic projects.

  What you will bring

  • University degree with a specialization in engineering, business, or related fields
  • 10+ years delivering process improvement and transformation initiatives, with 2+ years as a leader.
  • Lean Six Sigma Black Belt certification with proven work experience using Lean Six Sigma
  • Proven ability to effectively articulate a strategy and vision and identify steps that can be taken to solve complex problem.
  • Creative problem solver that can break down complex problems into meaningful parts to identify and solve for improvement areas.
  • Strong execution skills to support robust deployment of improvement and transformation opportunities in a dynamic environment.
  • Exceptional interpersonal skills to effectively gather process requirements, obtain approvals, build relationships, and provide sufficient influence to achieve success.
  • Demonstrated leadership qualities including ability to communicate effectively, coach and support teams.
  • Strong time management skills with the ability to prioritize competing projects.
  • Financial services/insurance business knowledge is an asset.

  We offer a challenging, team-oriented work environment, competitive income and benefits, and opportunities for professional and personal development and growth.

  Discover your opportunity….

  Apply with cover letter and resume today!

  Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.

  Be your best at Canada Life- Apply today!

  Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

  You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

  Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

  Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

  We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

  It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

  Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted .

  #LI-Hybrid

• About the company

  The Canada Life Assurance Company, commonly known as Canada Life, is an insurance and financial services company with its headquarters in Winnipeg, Manitoba.

Notice