• Job Description

  Req#: 6057

  Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

  We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

  If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

  We are Optimum!

  Job Summary

  Builds and operates a new entity, the Cable Desk, residing inside Network Services Operations. The new leadership role includes setting the strategic vision, building a servant leadership culture, defining successful outcomes, developing the operational tactics, collaborating across internal and external stakeholders, identifying human and software/tool resources needs, creating processes, measuring performance, championing service and cost initiatives, while leading the daily operations of the Cable Desk. The Cable Desk’s mission provides exception management structure to escalations and referrals across the Network Services space.

  Responsibilities

  • Refines early assessment to Cable Desk vision and stakeholder changes; continuous refinement of vision as needs of the business evolve.
  • Introduces a customer-centric mindfulness culture based on servant leadership principles.
  • Collaborates across suppliers and customers of Cable Desk ecosystem to define successful outcomes for corporate cost structure and internal/external customer experience.
  • Defines the operational tactics requirements of the team to ensure success outcomes. These may include collaborative SLA agreements among the stakeholder and internal tactics such as employee, customer, and operational policies.
  • Create the ‘force to load’ plan identifying supplier input volumes and processing/productivity inputs, which yield resource needs in terms of headcount or software application tools.
  • Develop process flows for efficient and effective resource utilization.
  • Partner with DnA for exception management and performance reporting.
  • Ideate and develop cost and experience improvement initiatives.
  • Evaluate, coach, and develop team towards skillsets that meet their future pursuits.
  • Maintain a culture of Safety for the team and all stakeholders the team supports.

  Qualifications

  • 8+ years of experience in a workforce planning operational roles.
  • Bachelor’s degree in economics, finance, computer science, business, or a related field preferred.
  • Experience in leading frontline facing field organizations and network operations center teams.
  • Functional experience with running multi-layered, multi-functional large team.
  • Extensive knowledge of Microsoft 365 applications.
  • Functional understanding of broadband industry.
  • Functional experience in Agile development principles and artificial intelligence practice.
  • Strong knowledge of field operations, plant operations, construction, engineering design, dispatch, and direct support operations.
  • Financial and economic principles acumen.
  • Exceptional presentation and communication skills to both network experienced and non-network audiences.
  • Demonstrated analytical, critical thinking skills.
  • Ability to collaborate with and build effective business partnerships at all levels of the organization.
  • Ability to work independently and with others at all levels within the organization.
  • Ability to evaluate and develop informal and formal team members.
  • Growth mindset and mentally primed to take on challenges and adopt effective problem-solving strategies; encourages team to embrace growth mindsets.

  At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

  If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.

  All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

  We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

  The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

  Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

  This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in New York is $141,372.00 - $201,960.00 / year. The starting pay rate/range at time of hire for this position in Texas is $117,810.00 - $168,300.00 / year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.

• About the company

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