• Job Description

  Req#: 32396675826

  Director, Operations Multiunit Retail (Car Wash)

  This range is provided by Jobot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

  Base pay range

  $165,000.00/yr - $185,000.00/yr

  Job details:

  Director, Operations - Needs strong retail multisite + hospitality experience

  We are a growing multi-unit retail company headquartered on the West Coast. We have more than 30 units across our two flagship brands. We are looking to add a Director of Operations reporting directly to our President.

  We are heavily driven by the guest experience, so someone with a strong background in hospitality is key. You must be able to visit and work out of our sites in Northern CA, Oregon, and WA for 2-3 weeks/month. This is a heavy operations position.

  Must have experience with Car Wash or Oil Change locations.

  Why join us?

  We value excellence in service, humility, and putting a greater common good ahead of individual goals.

  We offer a competitive base salary of $165,000 - $185,000 with a 20% - 25% bonus for individual performance and comprehensive benefits including a matching 401k.

  Responsibilities

  • Oversee daily operations across multiple car wash locations, ensuring efficiency, quality service, and profitability.
  • Develop and implement strategic plans and initiatives that align with the company's objectives and drive operational excellence.
  • Lead, mentor, and develop a high-performing team, fostering a positive work environment that promotes teamwork and collaboration.
  • Ensure all locations comply with health and safety regulations, and maintain high standards of cleanliness and maintenance.
  • Manage budgets, financial planning, and cost management to maximize profitability.
  • Analyze operational performance data to identify trends, issues, and opportunities for improvement.
  • Collaborate with the executive team to set performance goals and long-term business strategies.
  • Establish and maintain strong relationships with suppliers, vendors, and other industry professionals.
  • Implement new technologies and operational improvements to enhance efficiency and customer experience.
  • Handle customer complaints and issues, ensuring customer satisfaction and loyalty.

  Qualifications

  • Bachelor's degree in Business Administration, Operations Management, or related field. An MBA is a plus.
  • Minimum of 5+ years of experience in the car wash industry, with a proven track record of managing multiple locations.
  • Strong leadership skills with the ability to inspire and motivate a team.
  • Excellent interpersonal and communication skills, with the ability to build strong relationships with staff, customers, and business partners.
  • Proven experience in strategic planning, financial analysis, and performance metrics.
  • Strong problem-solving skills, with the ability to make sound decisions in a fast-paced environment.
  • Demonstrated ability to drive profitability and operational efficiency.
  • Proficient in the use of technology and software applications relevant to the car wash industry.
  • Knowledge of health and safety regulations, and experience in risk management.
  • A customer-focused approach, with a commitment to delivering high-quality service.

  Join our team and take the driver's seat in steering our operations towards success. We offer a competitive compensation package, opportunities for professional growth, and a chance to make a significant impact in a thriving industry. If you are a dedicated, results-oriented professional with a passion for excellence, we want to hear from you.

  Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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• About the company

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