• Job Description

  Req#: JR876

  HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today.

  The Operations Director will oversee all day-to-day aspects of the Member Acquisition call center. Following the initial implementation and successful launch of the carrier’s program, the director will act as the carrier’s point of contact for all call center related issues. The main goal of the director is to ensure all service level agreements (SLA’s) and sales goals are met, satisfactorily fulfilling all compliance and client requirements.

  Duties/Responsibilities:

  • Guide a team of sales managers toward meeting corporate sales goals (Medicare Advantage, Medicare Supplement, ancillary products, ACA, etc.).
  • Monitors and improves standard operating practices around customer retention.
  • Develops strategies and executes sales plans to achieve membership growth and financial goals
  • Develop and utilize data to set goals and drive sales results with MAQ leaders
  • Develops and motivates staff to achieve goals
  • Establish performance expectations and goals, evaluate performance results, provide feedback to staff, and administer appropriate rewards
  • Ability to coach and teach sales leaders and agents on sales techniques that results in increased agent production
  • Foster a cohesive and supportive team environment in-line with HealthPlanOne values and culture
  • Direct the staff efforts to ensure compliance with CMS standards is met
  • Provide leadership to staff including establishing and maintaining regular team meetings as well as providing ongoing support and coaching
  • Ability to understand and drive actionable solutions to information obtained from data, analytics, etc.
  • Collaborate with internal departments such as HR, Sales Support, IT, QA, Training to ensure open lines of communication and that policies and procedures are aligned with the Company mission
  • Performs other related duties as assigned

  Required Skills/Abilities:

  • High School diploma or equivalent
  • 6+ years of successful sales management of an inside sales operation
  • Previous supervisory / management experience in a 100+ seat call center environment
  • Solid understanding of call center technology, terminology, and environment
  • Ability to interface with senior level executives during client meetings and presentations
  • Must be a proactive, hands-on leader with a proven strategic vision who will drive operational performance with a high degree of accountability and integrity
  • Operates independently in managing complex situations and/or projects
  • Anticipates risk and develops plan to mitigate the risk
  • Ability to think out of the box and manage towards established goals
  • Must possess a strong sense of integrity and be able to manage an office independently and maintain high personal and professional standards

  Our centers are consistent with CDC guidelines and align with local government orders pertaining to all Company physical locations in relation to COVID-19.

  Equal Employment Opportunity (EEO) is a fundamental principle at HealthPlanOne, where employment is based upon personal capabilities and qualifications. HealthPlanOne does not discriminate because of actual or perceived sex, sexual orientation or preference, gender identity, gender, transgender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status, pregnancy, childbirth or related medical conditions, medical conditions including genetic characteristics, mental or physical disability, military and veteran status, or any other protected characteristic as established by law. HealthPlanOne requires the necessary drug testing and background checks as part of our pre-employment practices. If you need assistance or an accommodation due to a disability, please contact us to request accommodation at accommodations@hpone.com

• About the company

  HealthPlanOne partners with all major carriers selling health insurance and Medicare plans to get you the best coverage for your unique needs and budget.

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