• Job Description

  Req#: REF14435H

  Company Description

  NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.
  
  Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

  Job Description

  Positions available at NBCUniversal Media, LLC (30 Rockefeller Plaza, New York, NY 10112) for Director Performance Engineering with the following job duties:

  • As part of the Performance & Reliability team supporting ongoing operations of the streaming service, oversee an Operations team that will be responsible for running a world-class problem management practice to drive resiliency and stability across the Global DTC platforms.
  • Responsible for all aspects of the Incident and Problem Management Practice, including working with the SKY SRE and Problem Teams.
  • Manage all post-incident activities including After Action Reviews (AAR), problem tickets creation, assignments, and tracking.
  • Evolve Incident and Problem Management practices for tracking and burn down of defects and actions items.
  • Work with Business Continuity and Disaster Recovery team on tracking resiliency opportunities within the platforms.
  • Manage a team of platform operations analysts who provide 24x7x365 monitoring of the end-to-end systems used in the delivery of NBC’s Direct-to- Consumer platform.
  • Drive the incident management process, ensuring that all systems are documented in the CMDB with properly described resiliency and escalation processes.
  • Coach the team with assessing the right severity of an outage related to the business impact.
  • Oversee creation of run books for Platform Operations Analysts to follow during production incidents.
  • Act as an escalation for any major production incident, leading the incident response in real-time and coordinating with the Site Reliability and Delivery teams to ensure proper resolution.
  • Establish reports & dashboards to report Incident and Problem metrics to development teams as well as technical and business leadership.
  • Position is fully remote and may be performed from anywhere in the United States.

  Qualifications

  *Basic Requirements:

  • Must have a minimum of a Bachelor’s degree, or foreign equivalent, in Information Technology or a related field, and at least 5 years of experience in the job offered or at least 5 years of experience in digital operations.
  • Stated experience must include at least 5 years of experience in the following: change and incident management with an understanding of deploying to, and operating in, the cloud; digital media or direct-to-consumer video business; designing highly available fault-tolerant software; experience in presenting key business data with the ability to influence both technical and non-technical stakeholders and executives; and experience as a first hand user of large complex software systems and their interdependencies. Must also have at least 3 years of management experience.

  
  We are offering a salary range of $235,040 per year to $260,000 per year, depending upon qualifications.
  
  THIS NOTICE IS BEING FILED AS A RESULT OF THE FILING OF AN APPLICATION FOR PERMANENT ALIEN LABOR CERTIFICATION. ANY PERSON MAY PROVIDE DOCUMENTARY EVIDENCE BEARING ON THE APPLICATION TO THE REGIONAL CERTIFYING OFFICER

  Certifying Officer
  U.S. Department of Labor
  Employment and Training Administration
  Office of Foreign Labor Certification
  200 Constitution Avenue, NW
  Room N-5311
  Washington, DC 20210
  
  If interested in this position, please email resume to: Elsbeth Velasco-Fulgencio at elsbeth.velasco@nbcuni.com, and indicate you are applying for the Director Performance Engineering (DR23IP) opening. NBCU is an EOE.

  Additional Information

  NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

  If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.

• About the company

  NBCUniversal is primarily involved in the media and entertainment industry.

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