Job Description

Job Summary

Responsible for the daily operations and oversight of teams that delivers a full suite of hub services and programs aimed at optimizing the overall experience for patients and providers, eliminating barriers to access, increasing therapy adoption and persistency and providing support throughout the patient journey. Responsible for ensuring that operational activities are efficient, compliant, effective, within budget and meets the strategy and business requirements within specified area of responsibility.

Job Responsibilities

• Oversees the daily hub operations ensuring timely and accurate handling of required services aligned to program Service Level Agreements (SLAs).
• Develops and implements operational policies and procedures to maximize efficiency and program compliance.
• Establishes and maintains key performance indicators (KPIs) to track operational performance and identifies areas for improvement.
• Collaborates with internal and external partners on program design, implementation, execution, and process improvements
• Collaborates with Sales and RFP teams on proposals, capabilities presentations and finalist meetings. Provides input on program design, technology requirements and staffing needs.
• Oversees the preparation and facilitation of client Quarterly Business Reviews (QBR).
• Manages a budget based on program attributes and volume.
• Collaborates with cross-functional teams to streamline processes, improve workflow, and enhance overall operational effectiveness, which includes determining resource allocation with adjacent business units supporting Hub Operations.
• Facilitates collaboration and communication amongst cross-functional teams within the hub and the broader organization.
• Oversees the implementation and maintenance of the technologies needed to execute services
• Ensures compliance with regulatory requirements and company policies and procedures.
• Manages the non-commercial pharmacy (NCP).
• Monitors industry trends and best practices to identify opportunities for innovation and improvement in hub operations.
• Leads, mentors, and develops a team of operations staff fostering a culture of continuous improvement and high performance. Conducts regular performance reviews and provides actionable feedback and development plans.
• Other duties as assigned.

About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions.

The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits More Company information is available at www.walgreensbootsalliance.com.

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External Basic Qualifications

• Bachelor's degree and at least 6 years of experience in the pharmacy industry OR high school diploma or GED and at least 9 years of experience in the pharmacy industry.
• At least 7 years of experience in healthcare operations management.
• Strong leadership and management skills, with demonstrated ability to motivate teams to achieve high levels of performance.
• Strong understanding of principles in operations management, optimizing processes, resource management, and measuring performance.
• Strong customer/client management background with the ability to resolve issues, ad hoc inquiries, and client relationships.
• At least 2 years of experience contributing to financial decisions in the workplace.
• At least 3 years of direct leadership, indirect leadership and/or cross functional team leadership.
• Willing to travel up to/at least 20% of the time for business purposes (within state and out of state)

Preferred Qualifications

• Experience in Hub Operations, reimbursement, patient assistance programs, database elements and functionality; operational policies and processes.
• Exceptional project management skills with experience in organizing, planning, and executing projects from vision through implementation.
• Strong analytical, conceptual, and problem-solving skills with demonstrated track record in new concept development for various projects.
• Strong decision-making capabilities, critical thinking skills, creative and innovative solutions to internal or external client needs.
• Strong industry and business knowledge.
• Intermediate level skill in Microsoft Office 2003 or later: Word, Excel, and PowerPoint.
• Proven experience in communicating effectively both orally and in writing.
• Required RPh license as granted by the appropriate state licensing authority.

Job Function

Retail

Common Location

108 WILMOT ROAD,DEERFIELD,IL,60015-05108-00001-Y

Remote_Posting

Yes

Pay Grade ID

CORP-E2

Pay Type

Salaried

Start Rate

136000

Max Rate

231300