Director, Preferred Affiliate Network, PCVRS

Status: Permanent Full-Time
Location: Burlington, ON. Hybrid work schedule 3 days/week on-site

Partners in Canadian Veterans Rehabilitation Services (PCVRS) provides comprehensive rehabilitation focused assessment and intervention for Canadian Veterans who are experiencing barriers transitioning to life after service due to service related injuries or illness. Reporting to the Director of Rehabilitation Service Professionals, the Director, Preferred Affiliate Network, PCVRS ensures the successful management and operations of the PCVRS partners and affiliate network. Responsibility is focused on the delivery of affiliate services in accordance with the requirements under the PCVRS Contract, leading and managing a team of PCVRS Managers of Service Delivery Partners in line with key deliverables.

General Overview:

• Maintain strong collaborative working relationships with PCVRS team members
• Maintain a strong working knowledge of PCVRS contract and SOPs, affiliate IT system, billing and procedures, as well as processes in order to provide guidance to PCVRS Affiliate Managers and affiliate clinics/providers
• Develop, manage and nurture key partner relationships ensuring that service delivery expectations are met or exceeded
• Administration and organization of business development activities agreed upon by PCVRS leadership including identifying new opportunities with both existing and new partners
• Review P&L items on a regular basis to ensure all targets are being met
• Review performance KPIs on regular basis to ensure program is delivering on SLAs as required.
• Effectively manage direct report team members to achieve the overall responsibilities of the role, including providing regular performance feedback, complaint management and contract terminations.

Onboarding and Training:

• Responsible for oversight of onboarding and system training for all new PCVRS Affiliate clinics, or out of network providers requiring access to the system for PCVRS business.

Network Expansion and Recruitment:

• Maintenance and administration of affiliate relationships and the opportunity pipeline in conjunction with the PCVRS team AND Lifemark Divisions including assessment of new potential partnerships, markets, and competitors

Service Delivery Expansion:

• Work with business divisions to develop appropriate contract terms, processes, procedures and performance measurement plans for implementation with the PCVRS Affiliate Network and other business lines
• Working with PCVRS Affiliate Managers to assess opportunities with existing clinic partners, modifying the existing contract when appropriate to meet PCVRS Contract needs, including an in-depth understanding services delivered along a continuum of care.

Performance Support & Monitoring

• Work with PCVRS Affiliate Managers to prepare and distribute clinic scorecards to clinic managers and ensure check ins are occurring with clinic owners/managers to discuss performance on clinic scorecard, address any concerns, continue building relationship
• Work with PCVRS Affiliate Managers to proactively provide support to affiliates for successful delivery of contract requirements. Create and deliver Affiliate Performance Improvement Plans (PIPs), monitor progress and provide additional feedback or Termination as required throughout the process, collaborating with PCVRS Leadership as required.
• Collaborate with PCVRS Leadership to provide affiliate quality assurance including monitoring satisfaction/feedback, referral trends etc.
• Support reporting, investigation and resolution of PCVRS related complaints or concerns within the defined processes and timelines as they relate to the affiliate relationships.

Preferred Qualifications:

• 7+ years' experience in the healthcare/rehabilitation industry.
• A university degree in a relevant healthcare domain (i.e., Applied Health, Kinesiology, Health Sciences, Disability Management) is a strong asset.
• Clinical/rehabilitation or insurance industry background with management experience.
• Proven track record of relationship building, communication, problem-solving, and analytical skills.
• Autonomy in setting objectives, expectations, and performance tracking.
• Business development, corporate development experience is highly valuable
• French-English bilingualism is a strong asset
• Experience working with persons living with mental or physical health problems creating barriers to civilian life

If you are passionate about promoting the positive impact we have on Canada's healthcare system and believe you can contribute to Lifemark's commitment to excellence, apply today! Visit us at www.lifemarkhealthgroup.ca to learn more.

Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Lifemark promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities.