• Job Description

  Req#: R075664

  Say hello to opportunities.

  It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

  RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

  Responsibilities:

  Product Strategy and Vision:

  • Develop and articulate a clear product vision and strategy for AI-driven contact center solutions.

  • Identify market opportunities, customer needs, and emerging trends to inform product development and positioning.

  • Align product strategy with RingCentral’s overall business goals and objectives.

  • Track key performance indicators (KPIs) and measure the success of Contact Center AI products.

  Roadmap and Execution:

  • Create and manage a comprehensive product roadmap, prioritizing features and enhancements based on business impact and customer value.

  • Lead cross-functional teams, including engineering, design, marketing, and sales, to ensure successful product development and launch.

  • Oversee the entire product lifecycle, from ideation and requirements gathering to development, testing, and deployment.

  Conversational AI and Innovation:

  • Leverage advanced conversational AI technologies, including LLMs and prompt engineering, to create innovative solutions that enhance customer interactions and operational efficiency.

  • Drive the development and integration of AI features such as natural language understanding, sentiment analysis, chatbots, and predictive analytics into our contact center platforms.

  • Champion the development of AI solutions across various contact center functions, including quality management, agent assistance, workforce management, and more.

  • Stay updated on industry advancements in AI and ensure our products remain competitive and cutting-edge.

  Market Launch and Adoption:

  • Develop go-to-market strategies with marketing and sales teams to drive product adoption and customer engagement.

  • Engage with customers, partners, and stakeholders to gather feedback, understand pain points, and identify opportunities for improvement.

  • Champion a customer-centric approach to product development, ensuring our AI solutions address real-world challenges and deliver significant value.

  
  Leadership and Collaboration:

  • Provide leadership and mentorship to a team of product managers, fostering a culture of innovation, collaboration, and continuous improvement.

  • Work closely with engineering and data science teams to ensure technical feasibility and successful implementation of AI features.

  • Collaborate with other product leaders to ensure alignment and integration across RingCentral’s product portfolio.

  Qualifications:

  • 15+ years of product management experience, focusing on enterprise software or cloud solutions.

  • Proven track record of bringing new contact center AI products to market, from ideation to launch.

  • Deep understanding of conversational AI technologies, including LLMs and prompt engineering.

  • Experience working with cross-functional teams in a fast-paced environment.

  • Excellent communication, collaboration, and leadership skills.

  • Strong analytical skills and the ability to translate data insights into actionable product strategies.

  • Passion for customer success and a commitment to delivering exceptional user experiences.

  Nice to have:

  • Experience working in the telecommunications (UCaaS) or contact center industry.

  • Experience building and managing product teams.

  • Familiarity with Agile development methodologies.

  • Proven ability to think strategically and execute tactically.

  
  
  

  What we offer:

  • Comprehensive medical, dental, vision, disability, life insurance

  • Health Savings Account (HSA), Flexible Spending Account (FSAs)

  • 401K match and ESPP

  • Paid time off and paid sick leave

  • Paid parental and pregnancy leave

  • Family-forming benefits (IVF, Preservation, Adoption etc.)

  • Emergency backup care (Child/Adult/Pets)

  • Employee Assistance Program (EAP) with counseling sessions available 24/7

  • Free legal services that provide legal advice, document creation and estate planning

  • Employee bonus referral program

  • Student loan refinancing assistance

  • Employee perks and discounts program

  RingCentral’s Product Management team works closely with our customers to define the real-world collaboration challenges people face, and help develop groundbreaking solutions to solve them. Together, we drive strategy and roadmaps to delight our current customers and win new market share. We care deeply about customer experience, understand that great products should solve real-world problems, and believe that saying “no” is sometimes just as important as adding new features.

  RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

  About RingCentral

  RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

  RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

  If you are hired in Belmont, CA, the compensation range for this position is between $196,700 and $281,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

• About the company

  RingCentral, Inc. RingCentral CEO Vlad Shmunis and CTO Vlad Vendrow founded the company in 1999.

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