• Job Description

  Req#: JR-63775

  Job Summary:

  Job Summary: PM - Director, Product Management - Ticketmaster Music

  Location: Charlottesville, Nashville, Chicago, New York, Los Angeles, Remote

  Line Manager: VP, Operations

  Contract Terms: Full Time

  THE TEAM

  At Ticketmaster we are leaders in the business of selling the live entertainment experience to fans around the world.

  Ticketmaster Music is a passionate team within Ticketmaster dedicated to supporting our clients (concert promoters, agents, and artist managers) by being the essential data and technology partner for touring artist teams seeking to harness the commercial power of the live experience. It’s hard work. We love it, and we have a rare opening for an exceptionally talented Director, Product Management to join our team.

  THE JOB

  As an integral member of this highly focused team, you will be overseeing the product vision for our newest offering, Guest List, an invitation-oriented ticketing system which will be rolling out nationally to help LIve Nation and their largest tours manage their own inventory and manage the ticket orders of their most important fans. This is a ground-up opportunity where you will play a key role in the launch of a new ticketing system.

  WHAT YOU WILL BE DOING

  • Plot the product road map and shape product vision
  • Gather, document, and track business requirements for secure and scalable new features.
  • Develop feature specs and acceptance criteria for user stories that are completed comprehensively and on-time for development.
  • Be responsible for the daily planning of software development in an agile environment, ensuring the development team consistently has a groomed backlog of priority tickets to build.
  • Ship stable products on time and scale them with a focus on quality.
  • Develop a deep understanding of the fan’s needs and advocate on their behalf.
  • Analyze and report on the performance of features in production, reflecting on successes and identifying areas for continuous improvement.
  • Work closely with UI/UX teams to create and iterate on design prototypes and validate them with users.
  • Partner with internal and external stakeholders to gather and refine requirements for fan and client needs.
  • Demo stories to stakeholders to gather and synthesize feedback.

  WHAT YOU NEED TO BRING (TECHNICAL and BEHAVIORAL SKILLS)

  • 8-12 years experience in product management in an agile environment
  • Bachelor’s degree preferred, with demonstrated history of professional development
  • Knowledge of e-commerce and online payments businesses a plus
  • Certifications in a recognized Product Management methodology
  • Knowledge of the full suite of G Suite, Microsoft Office and Atlassian products
  • Strong technical sensibilities with ability to understand business objectives.
  • Excellent communication, documentation and presentation skills, an ability to clearly articulate a vision and to influence others.
  • Exceptional quantitative data analysis, critical thinking skills, and an ability to spot trends and derive a strategy from raw data.
  • Ability to juggle and prioritize multiple projects simultaneously in a fast-paced environment.
  • Self-driven, proactive and dedicated; able to operate autonomously and efficiently in an entrepreneurial setting.
  • Comfortable with some ambiguity while determining long-term product direction.
  • Proven ability to deliver initiatives from conception through to completion.

  Ticketmaster, Live Nation Entertainment, will be closed for a couple of weeks during the year-end holiday break, with operations resuming in the New Year. Please don’t be disheartened if we do not respond to you during this time, we will be in touch upon our return!

  LIFE AT TICKETMASTER

  We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

  Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

  We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

  Our work is guided by our values:

  Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

  Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

  Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

  Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

  EQUAL EMPLOYMENT OPPORTUNITY

  We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

  Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

  We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

  We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

  HIRING PRACTICES

  The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

  Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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  The expected compensation for this position in California is:

  $142,000.00 USD - $178,000.00 USD

  The expected compensation for this position in Colorado is:

  $142,000.00 USD - $178,000.00 USD

  The expected compensation for this position in New York City is:

  $142,000.00 USD - $178,000.00 USD

  The expected compensation for this position in Westchester is

  $142,000.00 USD - $178,000.00 USD

  ** Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law, the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules, and the New York Salary Transparency in Job Advertisements Law . It is estimated based on what a successful California, Colorado, or New York City applicant might be paid. It assumes that the successful candidate will be in California, Colorado, or New York City or perform the position from California, Colorado, or New York City. Similar positions located outside of California, Colorado, or New York City will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, CO EPEWA and NYC Law , a potential new employee’s salary history will not be used in compensation decisions.

• About the company

  Ticketmaster Entertainment, Inc. is an American ticket sales and distribution company based in Beverly Hills, California with operations in many countries around the world.

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