Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We have an exciting opportunity for a Risk Management Director to join our team! As the selected candidate, you will lead and manage a team providing independent oversight over our Life Insurance company, with a focus on operational, reputation and strategic risks.

We are looking for a change leader who can deliver improved solutions to advance our business strategy. You should have a consistent track record in building strong relationships across multiple business organizations. Outstanding communication skills across multiple levels of an organization are a must, as you will work optimally in an environment to drive outcomes through others.

To be considered for this role, you should have 5+ years of proven ability in the Insurance industry or large financial institutions, along with experience in risk management. Strong analytical, decision-making and problem-solving skills are essential, as is flexibility and resourcefulness in running multiple priorities. We are looking for someone who can accelerate impact and who has a desire to lead change.

This lead position can be based in one of our following office locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or work remotely in the continental U.S. with occasional business travel.

What you'll do:

• Directs staff and initiatives that support risk management programs, to include governance support, risk oversight, risk infrastructure development, identification, quantification, and aggregation of key and emerging risks and/or operational risks and controls.
• Builds and manages a high performing team of risk professionals through recruitment, training, coaching, performance management and related managerial activities.
• Partners with key stakeholders in the business and oversees the formulation of stress test plans, identification, assessment and documentation of risks and controls, including risks associated with new or modified products, services, distribution channels, regulations and/or third-party operations.
• Directs the oversight of model risk through model documentation review, assessment of performance monitoring, model validation, and use implementation
• Directs teams in the development of risk dashboards and reporting formats in alignment with risk appetite/profile and leads teams in the identification, quantification and aggregation of risks using analytical methodologies.
• Reviews, communicates and recommends the development of risk policies and procedures in partnership with senior leaders to ensure appropriateness and adequacy versus industry best practices and regulatory requirements.
• Accountable for the development, implementation and oversight of risk management frameworks.
• Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and the USAA Board of Directors.

What you have:

• Bachelor's degree in Risk Management, Business, Finance, or a related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area; OR advanced degree/designation in Risk Management, Business, Finance, or other discipline relevant to risk management and 6 years of work experience in a discipline relevant to risk management; OR PhD in Risk Management, Business, Finance, or other discipline relevant to risk management and 4 years of work experience in a discipline relevant to risk management.
• 3 years of direct team lead or management experience.
• Advanced risk management experience in a complex institution and/or highly matrixed environment related to banking, insurance and/or financial services.
• Demonstrated experience in conflict resolution management and ability to effectively challenge at all levels of management and influence business outcomes.
• Experience leading and directing work with both internal and external partners in a highly collaborative environment.
• Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include demonstrated ability to effectively make data-driven decisions.
• Proactively identifies potential concerns and follows-up to resolve issues.
• Advanced knowledge of Microsoft Office products including Excel and PowerPoint.

What sets you apart:

• Life industry experience and knowledge
• Experienced people leader with strong organizational and planning skills
• Demonstrated ability to build balanced teams to deliver exceptional results
• Advanced knowledge and experience with risk management processes, techniques and tools. Examples include: risk quantification and analysis, risk metrics and thresholds, stress testing, risk budgeting, and/or model risk management
• Knowledge and practical application of risk management frameworks: Solvency II, COSO, BASEL, ISO, NAIC ORSA.
• Demonstrates effective use of critical thinking to solve complex problem.
• Strong relationship, stakeholder management and ability to build lasting partnerships

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230 - $264,200

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.