Tata Consultancy Services
Director Service Delivery Management
This job is now closed
Job Description
- Req#: 325654
Role: Director - Service Delivery ManagementLocation - Jersey City, NJ (needs to be onsite at client 3 days a week with flexibility for additional days as needed)
Qualifications:- Senior level stakeholder management skills with significant background in Financial Services, previous experience supporting applications in Capital Markets, Banking and/or Insurance- 15+ years’ experience supporting applications running in Unix environments and Windows environments, experience working directly with CIO’s and senior business stakeholders- 7 years of leadership experience leading large production support globally distributed teams- Agile Software development, and experience in development projects- Excellent Communication and Interpersonal skills (Written and Verbal)- Flexible approach to working hours and responsibilities- Self-driven and with an ability to work independently with minimal supervision- Familiar with risk-based decision-making and escalations- Previous Technology experience across technologies (Java, .Net, Oracle, Multiple Databases, Middleware)- Proficient in MS Office (Excel, Access, and Project) skills
Responsibilities:- Senior Service Delivery Director responsible for a globally distributed application support team- Instrumental in driving performance and improving production stability- Requirement to be primary face off to CIO’s and senior business stakeholders- Continually improve IT services and ensure team takes a structured and proactive approach to resolving technology problems- Drive Best Practices among the global application teams as well as CTB (release / change management)- Ensure compliance with all relevant internal instructions (SOX, circulars) and external regulatory requirements, including the management of operational risk- Participate in the development of and effectively maintain the Incident management process- Involvement in managing an agile development process (from a production perspective and run the bank)
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About the company
Tata Consultancy Services is an Indian multinational information technology services and consulting company headquartered in Mumbai, Maharashtra, India with its largest campus located in Chennai, Tamil Nadu, India.
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