Regular/Temporary

Regular

Job Description

Essential Functions of the position are detailed below, and include any physical requirements below that

• Thoughtfully build and manage a best-in-class “Faith in Action” (volunteer service) experience at Catholic Charities with robust, mission-aligned systems
  • Partner with Senior Director, Mission Engagement, and leaders of our Program teams to identify activities within CCAC’s programs across Cook County suitable for volunteer opportunities
  • Publish a calendar of service and accompaniment opportunities that align with CCAC Strategic Vision 2030 and implement a scheduling system to pair individuals and groups with volunteer activities
  • Provide oversight of all volunteer experiences in Cook County and ensure that all volunteer engagement aligns with Mission Engagement Strategy and CCAC Core Values
• Collaborate with the Senior Director-Mission Engagement in refining Catholic Charites’ “Faith in Action” (volunteer service) practices and systems
  • Develop a refined, organization-wide volunteer handbook, detailing volunteer roles and responsibilities, protocol, and best practices
  • Develop and implement a refreshed orientation, onboarding, and offboarding practice for new volunteers to Catholic Charities
  • Coordinate ongoing volunteer recognition and appreciation events and activities
  • Lead development of an annual volunteer survey to determine opportunities for growth and improvement of CCAC’s volunteer experience
• Execute key practices that underpin the CCAC volunteer lifecycle
  • Recruit, screen, train, and evaluate volunteers seeking to serve in Charities impact areas
  • Collect, analyze, and maintain data regarding volunteer background, skills, availability, and goals in CCAC CRM system to foster more strategic engagement
  • Manage and regularly update the CCAC volunteer CMS webpage
  • Ensure all volunteers are fully compliant with CCAC policies and procedures, including required screenings and assessments
• Serve as the primary point of contact for volunteer engagement activities at Catholic Charities in Cook County
  • Monitor all volunteer inquiry and communication inboxes
  • Leverage a dynamic leadership and interpersonal style to motivate and guide diverse volunteer individuals and groups in attaining enriching and transformative interactions with those we serve
  • Communicate across internal CCAC teams to ensure service opportunities are relevant, strategically aligned, and marketed appropriately to potential volunteers
  • Participate in community volunteer networks, attend volunteer recruitment events and fairs, and amplify awareness of service activities at Charities
• Work closely with the cross-functional team (including leaders from Programs, Faith and Mission, Client, and Community Impact) that is charged with identifying, designing, and regularly monitoring the effectiveness of CCAC’s volunteer service experiences
• Partner with broader Faith and Mission team to design and integrate, where appropriate in volunteer opportunities, deeper understandings/ explorations of faith, spiritual renewal, and justice

PLEASE NOTE: Essential functions include all other duties and responsibilities as assigned.

Kneel and move from sitting, bending, kneeling, or standing multiple times a day
X Push and pull objects up to 25 pounds
Climb up and down 3 or more flights of stairs at a time
X Lift up to 25 pounds
Additional Requirements:

Other Requirements Comply with program and/or Agency requirements related to (check all that apply)
X Background check, including any program specific requirements
Physical examination
TB Testing
Drug Testing
X Driver's License and reliable transportation
X Agency-specified automobile insurance
Additional Requirements:

Immediate Supervisor: Senior Director-Mission Engagement
Directly Supervises: N/A

Education and Experience Requirements:

Relevant Education:
Preferred: Bachelor's Degree
Minimum: Bachelor's Degree

Relevant Experience:
Preferred: 5+ Years experience in volunteer management or related field
Minimum: 5+ Years experience in volunteer management or related field

Qualifications & Skills:
Preferred: Excellent organizational skills, high attention to detail, and punctuality and timeliness in follow-through; Strong relationship-building and communications skills, with the ability to motivate and encourage performance; Proven experience with cross-functional collaboration; openness and ability to engage in and contribute to team-based problem solving; Experience with CRM and CMS systems, Salesforce preferred; Excellent PC skills, including Microsoft Suite, Office 365, SharePoint, and Azure.

Minimum: Excellent organizational skills, high attention to detail, and punctuality and timeliness in follow-through; Strong relationship-building and communications skills, with the ability to motivate and encourage performance; Proven experience with cross-functional collaboration; openness and ability to engage in and contribute to team-based problem solving; Experience with CRM and CMS systems. Salesforce preferred; Excellent PC skills, including Microsoft Suite, Office 365, SharePoint, and Azure

Certification/Licensure:
Preferred: N/A
Minimum: N/A

Exempt/Non-Exempt

Exempt

Salary

TBD

Locations

St. Vincent Center-111