• Job Description

  Req#: 2405

  Disability Case Manager Coordinator

  Waterloo, ON, Canada Req #2405

  Thursday, August 29, 2024

  At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today.

  Position Title: Disability Case Manager Coordinator

  Reports To: Supervisor, Group Life & Disability Claims Support

  Department: Group Disability/Life Claims

  Term: Permanent Full-Time

  
  
  

  Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

  The Opportunity: Equitable is growing! We are looking for a Disability Case Manager Coordinator to join our Group Disability/Life Claims team!
  
  

  You will provide timely and accurate support to the Group Life & Disability claims team. You will handle a variety of tasks including reviewing and categorizing all incoming correspondence, setting up new claims, and follow ups for outstanding information. The ability to seamlessly transition from various tasks as needs require, while maintaining priority-based organization are key skills to this role.

  Now is an exciting time to join one of the Waterloo Area’s and Southwestern Ontario’s Top Employers for 2024!

  What you will be doing:
  
  

  • Handle inbound and outbound phone calls as well as written communication
  • Complete templated letters on BMS to send to claimants/employers
  • Index incoming documentation accurately and within established turn around times
  • Complete new claim set up
  • Complete follow ups on new and existing claims as per the required turn around time, ensuring documentation has been received
  • Complete eligibility reviews
  • Issue expense payments on BMS to doctors, rehab providers, investigators, etc.
  • Preparation of affidavits for litigations
  • Overpayment and referral to collection process
  • Maintain spreadsheets for tracking mail volumes, settlements each month, and other reporting purposes
  • Other duties as required

  What you will bring:

  • Knowledge of Life and Disability claims adjudication processes
  • Superior interpersonal skills to manage relationships with internal and external clients. Clients can include Finance, I/T, other Group Departments, Group Offices, medical offices and physicians.
  • Ability to meet productivity and quality standards in a fast-paced production environment
  • Ability to interpret and apply contract provisions and administrative guidelines to determine eligibility for disability cases
  • Ability to work effectively in a team environment
  • Actively contribute to the teams’ continuous process improvement objectives
  • Strong verbal and written communication skills
  • Ability to organize, prioritize and maintain a high degree of accuracy
  • Strong mathematical skills
  • Strong computer skills, including the ability to work in several different systems at the same time
  • Knowledge of MS Office applications, and internal systems (ie. OnBase)
  • High degree of professionalism and discretion in handling confidential and sensitive issues
  • Willingness to adapt current processes, or take on additional tasks to improve efficiency and internal customer support provided to each Claims area
  • Ability to work well in a team environment as well as independently
  • Detail oriented and problem resolution skills
  • Bilingual in French and English would be an asset

  What’s in it for you:

  • A healthy work-life balance with employee wellness top of mind
  • Annual bonus program, annual vacation allowance, and company-paid benefits program
  • An additional paid volunteer day each year so you can spend time giving back to the community
  • Immediate enrollment in the company’s pension program with employer matching
  • Employee resource groups that support an inclusive work environment
  • Tuition support and specialized program assistance
  • An onsite, full-service cafeteria with a variety of daily options
  • Discounts on company products and services, and access to exclusive employee perks
  • Regular EQ Together events focused on company togetherness and collaboration

  As part of the recruitment/offer process you will be required to:

  • Provide two professional references (minimum one supervisor and above)

  To learn more about Equitable, we encourage you to explore our organization.
  
  At Equitable, we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at careers@equitable.ca if you would like to receive our job postings in an alternative format or require an accommodation with the application process.
  
  #LI-Hybrid

  Other details

  • Job Family Individual Contributor
  • Pay Type Salary

  Apply Now

• About the company

  Offering a diversified lineup of competitive products to help you achieve your financial goals. Products include: Individual Life and Health Insurance, Savings and Retirement, Group Benefits, Investment Management.

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