• Job Description

  Req#: 35919

  Job Description

  Position: Disability Case Manager

  File #: 2023-

  Status: Permanent Full-Time (1)

  Role Level: Professional Group (PG09) - $38.24 to $47.85 per hour

  Department: Insight Health Solutions

  Division: Insight Health Solutions, Wellness

  Site: Client Site, travel between sites may be required

  Posted: December 28, 2023

  Internal Deadline: Janaury 4, 2024

  Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. THP is comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, and offsite locations. THP serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities, and is a teaching hospital affiliated with the University of Toronto.

  Insight Health Solutions (IHS) is part of THP. IHS is a leader in disability management services, mental health programming, occupational medicine as well as third party clinical assessments and rehabilitation for employers and insurers across Ontario as well as for national organizations.

  Our Mission: A New Kind of Health Care for a Healthier Community

  Our Values: Compassion, Excellence, Courage

  Our Goals: Quality, Access, Sustainability

  Our Enablers: People, Education, Innovation, Research

  Position Summary:

  Reporting to IHS and the client as applicable, the Disability Case Manager (DCM) is a highly valued member of our client’s team and is responsible for the proactive and expert management of short-term disability (STD) and Workplace Safety and Insurance Board (WSIB) claims as well as bridging long-term disability (LTD) files from the STD. The DCM collaborates with managers and other key partners in return to work support.

  As a member of a dynamic interdisciplinary team of professionals, your expertise in this field will enable you to act as an important contributor to discussions regarding workplace disability related issues.

  Responsibilities:

  • Responsible for initiating, engaging and maintaining contact with the injured/absent employees on a regular basis
  • Provide support to employee’s manager/supervisor and client’s Human Resources (HR) team regarding case management, disability and accommodation
  • Able to effectively and collaboratively resolve conflict
  • Interpret and educate the client’s managers on a variety of regulatory and compliance requirements to ensure that case management practices are applied in accordance with legislation, regulation and our clients’ policies.
  • Make referrals to appropriate resources such as EFAP provider, the client’s Occupational Health Physician, or Ergonomic Consultant, as required
  • Effectively manage a fluctuating case load
  • Collaborate and liaise with other members of WSIB and the client’s Health & Safety team
  • Act as liaison, mentor and coach regarding disability claims to both internal and external partners
  • Develop effective and sustainable return to work plans
  • In collaboration with the client’s managers and human resources business partners, regularly monitor and adjust the progress of all return to work cases to resolve emerging issues
  • Develop effective relations to collaborate with the employee as well as the client's human resources, management, union and relevant health care professionals to implement return to work and /or modified work programs
  • Provide education and training to the client’s managers and staff regarding the disability case management processes
  • Maintain and respect confidential information; objectively and accurately document case history, strategy and case management plan
  • Accountable for regularly gathering, maintaining and reporting statistics regarding for STD and LTD, and be able to proactively identify trends.

  Key Qualifications:

  • Certified Disability Management Professional or Certified Return to Work Coordinator credential is required. If this is not a current credential, it is expected that the candidate is working toward completion in the next 12 months.
  • At least 2 years of experience in disability case management.
  • Post-secondary degree in a health related field required.
  • Demonstrated expertise and experience with return to work planning, long term disability contracts, collective agreements, and attendance and accommodation programs in a large and diverse organizational environment.
  • Excellent interpersonal skills required.
  • Working knowledge of relevant legislation (e.g., Ontario Human Rights Code, Occupational Health and Safety Act).
  • Excellent communication, organization and presentation skills.
  • Excellent computer skills (Word, Excel, HRIS); able to create and generate reports as required.
  • Superior assessment and problem solving skills.
  • Knowledge of the Workplace Safety and Insurance Act is an asset.

  Location:

  The Disability Case Manager will be working at THP client sites, in Mississauga and West Toronto as directed by THP, in its sole discretion. There is some opportunity for flexible work environments (approximately 70% in office/30% home). The primary work space will be working from various THP client sites, as directed by THP, in its sole discretion.

  To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca

  Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.

  Candidates are selected on the basis of their skill, ability, experience and qualifications. Where these factors are relatively equal seniority shall govern providing the successful applicant.

  Trillium Health Partners (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity.

  In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

  All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

  Trillium Health Partners is identified under the French Language Services Act.

  We thank all those who apply but only those selected for further consideration will be contacted.

• About the company

  Trillium Health Partners is a hospital system which serves Mississauga, Ontario and western Toronto, Ontario in Canada.

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