• Job Description

  Req#: 510282

  Under the general supervision of the Site Director, the Discharge Coordinator assists with discharge planning and coordination of care for crisis care clients.

  PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Develops a discharge plan and uses person centered planning to engage each participant in his or her individual recovery journey.
  • Documents information and services provided in the electronic health record system to assure continuity of services for DWIHN clients.
  • Meets with guests on a daily basis to assist with navigating the discharge process.
  • Partners with the participant to obtain collateral information from the person’s support team such as family members, friends, case manager and other area programs.
  • Obtains details of Advance Directives such as Mental Healthcare Power of Attorney and WRAP crisis plans to design and plan care.
  • Provides information to each person served about their legal status, their service options, and the process of care such as next and subsequent steps.
  • Coordinates with guests, peer support specialists and other care center staff to develop aftercare plans.
  • Refers and connects the guest with aftercare appointments.
  • Directs the discharge process and completes electronic discharge of guests.
  • Observes and supports floor and workflow as a Qualified professional.
  • Maintains the safety of guests and staff.
  • Creates meaningful contacts with guests.
  • Connects with community resources to promote development of referral relationships.
  • Assists in following up with guests after discharge to ensure they are appropriately connected with supports.
  • Maintains and observes all HIPAA regulations.
  • Provides timely, quality, and accurate documentation in accordance with program standards.
  • Participates as a team member to provide a safe recovery environment.
  • Utilizes infection control and other safety standards.
  • Contributes to the cleanliness of the workplace.

  • Serves as an advocate for the needs and rights of every person.
  • Verifies that all required documentation is completed prior to discharge.
  • Arranges for transportation services.
  • Notifies patients and families of upcoming discharge dates and times.
  • Follows up with patients after discharge to ensure a smooth transition of care.
  • Maintains accurate records of all discharge activities.
  • Collaborates with interdisciplinary team members to develop individualized discharge plans.
  • Educates patients and families on post-discharge care needs and available resources.
  • Monitors compliance with regulatory requirements related to discharge planning.
  • Participates in quality improvement initiatives related to discharge planning.
  • Performs related duties as assigned.

  KNOWLEDGE, SKILLS AND ABILITIES (KSA’S):

  • Knowledge of DWIHN policies, procedures, and practices.
  • Knowledge of the DWIHN provider network and community resources.
  • Knowledge of the Michigan Mental Health Code.
  • Knowledge of MDHHS policies, rules, regulations, and procedures.
  • Knowledge of Federal policies, rules, regulations, and procedures as it relates to DWIHN.
  • Knowledge of behavioral health and mental health principles and practices.
  • Knowledge of Crisis Operations principles and practices.
  • Knowledge of MHWIN.
  • Knowledge of discharge planning practices and principles.
  • Knowledge of managed care practices and principles.
  • Knowledge of medical and behavioral health practices and terminology.
  • Knowledge of compliance standards.
  • Knowledge of the CPT codes.

  • Assessment skills.
  • Evaluation skills.
  • Organizational skills.
  • Planning skills.
  • Attention to detail skills.
  • Decision Making skills.
  • Interpersonal skills.
  • Customer Service skills.
  • Communication skills.
  • Collaboration skills.
  • Written communication skills.
  • Computer skills (Word, Excel, Access, Power Point, Outlook, Teams).
  • Teamwork Skills.
  • Ability to communicate orally.
  • Ability to communicate in writing.
  • Ability to work effectively with others.
  • Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population.
  • Judgement/Reasoning ability.

  REQUIRED EDUCATION:

  A Bachelor’s Degree from a recognized college or university in the Human Services, the Social Services, Nursing, Public Health, Public Administration, Healthcare Administration, Health Management, Psychology, Counseling, Social Work, or a related field.

  REQUIRED EXPERIENCE:

  One (1) year of full-time paid professional experience working in a human service, social service, mental health or behavioral health setting.

  REQUIRED LICENSE(S).

  A valid State of Michigan Driver’s License with a safe and acceptable driving record.

  SPECIAL CONDITIONS:

  Must obtain CPR certification within 6 months of hire.

  WORKING CONDITIONS :

  This position will work in the DWIHN Crisis Care Center. This position will be required to work with persons who may suffer from mental health or substance abuse crises.

  Crisis Care Operations is a 24/7 unit. Candidates must be able to work a flexible schedule.

  This description is not intended to be a complete statement of job content, rather to act as a general description of the essential functions performed. Management retains the discretion to add or change the position at any time.

  Please Note: DWIHN requires proof of being fully vaccinated for COVID-19 as a condition of employment. Medical or religious accommodations or other exemptions that may be required by law, will be approved when properly supported. Further information will be provided during the recruitment process.

  The Detroit Wayne Integrated Health Network is an Equal Opportunity Employer

• About the company

  DWIHN provides support to children with serious emotional disturbance, people with mental illness, developmental disability and/or substance use disorder.

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