Location: Newbury + (Hybrid)
Salary: Excellent basic salary plus bonus and Vodafone benefits
Hours: Full time 37.5 hours per week – Mon to Fri

Hybrid

At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our blended working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Role Purpose

Act as a Single Point of Contact for all Law Enforcement Agencies (LEA’s) and Government

Agencies for the provision of data held on VF fixed and mobile systems

· Ensure compliance to the terms of

o the Investigatory Powers Act relating to the retention and disclosure of information

o the Data Protection Act and General Data Protection Regulations relating to the

retention and disclosure of information including CCTV in support of Retail and the wider

estate and third-party information notices (3PIN)

o Telecommunications Restriction Orders

o Drug Dealing Telecommunications Restriction Orders

o Court Orders relating to, but not exclusive to, communications data

o Public Emergency Call Service (999 calls)

o Cloud Act - Criminal (Overseas Production Orders)

o Work within the Vodafone Group Discretionary Assistance policy

· ensure Vodafone meet obligations and SLA’s laid down under the Investigatory Powers Act

· provide expert 24/7 assistance and advice to LEAs and appropriate VF departments.

· maintain an effective working relationship with UK Police Forces

What you'll do

Impact on the business

· Ensure we meet our legal obligations to Government and law enforcement

Customers, supplier and third parties

· Administer all lawful requests from LEAs for the provision of data held on VF systems.

Leadership and teamwork

· Assist with general office administration as required.
· Represent Vodafone at industry and LEA training meetings

Innovation and change

· Assist in the development of working processes and system updates through objectives
· Assist operational implementation of new capabilities

Knowledge and experience

· Provide advice to LEAs on the interpretation of Vodafone data.
· Conduct confidential enquiries for LEAs and government agencies as required.
· Provide emergency advice to LEAs regarding abandoned calls made on the VF network to the 999 system, hoax emergency calls, terrorist and kidnap offences etc.
· Represent Vodafone at court hearings in relation to the provision of Vodafone data.

Communication

· Observance of Official Secrets Act
· Maintain effective working relationships with Government and Law Enforcement Agencies
· Provide accurate information to external agencies to agreed timescales
· Handling of Government Classified Material

Who you are

Essential

· Must be cleared to/be cleared to government SC level
· Must be able to act in the strictest confidence in relation to all information lawfully requested from the Disclosures Office
· An ability to absorb technical information and produce this in a manner that is clearly understood by those without the depth of knowledge or understanding of communications data
· Attention to detail paramount
· An ability to challenge and negotiate when confronted with problematic situations
· An ability to work under time constraints and extreme pressure to produce data expediently

Desired

· In depth understanding of IPA
· Be confident in front of a small audience
· To exceed the expectations of internal and external customers
· Proven ability to work in team environment whilst working on own allocated work

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.