• Job Description

  Req#: 2391846
  Amazon’s ROC, Team is seeking a highly skilled and motivated Dispatch Operations Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, and to have a positive impact on Amazon, our transportation partners and ultimately our customers. When network disruptions happen, you’ll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.
  
  An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace, high-volume environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules!
  
  
  
  
  Key job responsibilities
  • Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network
  • Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches
  • Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks
  • Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv, FMC & YMS)
  • Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights to others across Transportation Operations Management (TOM), Amazon Freight Partners (AFP), and Fleet.
  • Provide support to field teams in driver assignment, load acceptance and driver/equipment availability
  
  
  
  
  We are open to hiring candidates to work out of one of the following locations:
  
  Tempe, AZ, USABasic Qualifications
  • High School or Equivalent Diploma
  • 1+ year experience with MS Excel based tools; familiarity with Excel spreadsheets and ability to navigate and interpret data
  • Flexibility to work day or night and weekend shifts as needed, as this team provides tactical support to Amazon’s fulfillment network 24 hours/day 7 days/week
  - 1 year of experience working with computers and Microsoft Office (including outlook, Word, and Excel)
  - Must be able to lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
  - Must be able to work 40 hours/week and overtime as required
  - Must be able to work flexible schedules/shifts/areas, including weekends, nights, and/or holidays
  - Must be at least 18 years of age or older
  
  
  
  • Completed Bachelor’s Degree from an accredited university or 2+ years Amazon experience
  • 1+ year call center experience, ideally in a logistics or claims environment
  • Proven strength in customer service, communication (including focused listening) and organizational skills
  • Demonstrated passion and ability to leverage strong problem-solving skills
  • Proficiency with computers, especially with Customer Relations Management (CRM) software, and strong typing skills
  • Proven work experience as an administrative support or project/data management
  • Experience in transportation operations with knowledge of Hours of Service (HOS), Department of Transportation (DOT) and Federal Motor Carrier Safety Administration (FMCSA) regulations
  
  Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

• About the company

  Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook. The company has been referred to as "one of the most influential economic and cultural forces in the world", as well as the world's most valuable brand.

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