• Job Description

  Req#: R202333856

  Company:

  Cox Automotive - USA

  Job Family Group:

  Vehicle Operations

  Job Profile:

  Dispatcher I

  Management Level:

  Individual Contributor

  Travel %:

  No

  Work Shift:

  Variable (United States of America)

  Job Description:

  Job Description

  This is for Weekend Days.

  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

  Job Duties

  • Must be able to handle all inbound calls and handle within a timely manner.
  • Obtain accurate information and follow customer’s requirements at the initial call.
  • Enter data information immediately while on the call.
  • Obtain complete and accurate data on where the unit is located.
  • Obtain complete details on what is wrong with the unit including year, make, and model, etc.
  • Select and enter into the system the correct trouble code.
  • Ensure correct billing is selected and communicated with service provider.
  • Ensure estimates are handled timely and accurately.
  • Make outbound calls to get updates on open events.
  • Keep customer updated on the event and follow instructions per their requirements.
  • Make supervisor on duty aware of any delays with the service providers estimated time of arrival or problems with repairs.
  • Work with roadside dispatcher when problems arise.
  • Time Management- Ability to prioritize and utilize the available time to organize and complete work within given deadlines.
  • Project a positive image for FleetNet America with the internal and external customers and employees at all times.
  • Other duties as assigned by your immediate supervisor or other management.

  Drug Testing:

  To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

  
  About Us:

  Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

• About the company

  Cox Communications, Inc. is an American digital cable television provider, telecommunications and home automation services.

Notice