Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings.

Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team!

Job Description:

SUMMARY OF POSITION

This is a remote position on a 24/7/365 high volume mobile crisis dispatch team. This position will answer calls from community partners (hospitals, jails, clinics, etc.) and collect demographic and social information required to conduct a crisis assessment. This position will also work closely with Centerstone Mobile Crisis teams and dispatch Specialists throughout Tennessee, Indiana, Illinois and Florida based on the geographic location of the crisis response request.

Must live in the great Nashville area

ESSENTIAL DUTIES & RESPONSIBILITIES

• Answers telephonic calls and collects necessary information for crisis response dispatch
• Dispatches the appropriate mobile crisis dispatch team
• Documents all pertinent information in the appropriate electronic record system
• Meets the ethical and clinical standards in compliance with all accreditation.
• Actively participates in ongoing supervision, training and team meetings.
• Assist in administrative tasks as needed

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate via written, verbal, in person and virtual methods.
• Proactive listener
• Demonstrates high-level customer service skills and professional etiquette.
• Effectively navigate multiple Electronic Record Systems required for documentation

QUALIFICATIONS

Education Level

High School Diploma, GED or Certified Peer Recovery Specialist.

Years of Experience

One year of customer service experience preferred

Schedules Available (***No Modifications***):

10pm-6:30am Tuesday-Saturday (Off Sunday and Monday)

Certification/Licensure

N/A

PHYSICAL REQUIREMENTS

Standing – 10%

Sitting – 90%

Squatting – Occasional

Kneeling – Occasional

Bending – Occasional

Driving – Occasional

Lifting – Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Entry Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our beliefs toward diversity and inclusion.

Our approach to diversity is simple—it’s about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our employees. It powers our innovation and connects us closer to each other, to our clients and the communities we serve. We strive to create a workplace that reflects the growing world around us, and where everyone feels empowered, safe and welcomed.