We are so glad you are interested in joining Sutter Health!

Organization:

SMCS-Sutter Med Center - Sacramento

Position Overview:

Acts as first point of contact for incoming equipment service and maintenance requests as well as general customer inquiries received through phone, email, and potentially web portal channels. May participate in training in order to support additional areas in responding to customer inquiries and service requests. Establishes and maintains strong, collaborative relationships with customers to identify ways to be of service and ensure customer satisfaction. Ensures all service and maintenance requests are appropriately routed to the applicable service technician and/or is escalated to the Leadership Team as applicable.

Job Description :

EDUCATION:

Equivalent experience will be accepted in lieu of the required degree or diploma.

• HS Diploma or equivalent education/experience

TYPICAL EXPERIENCE:

• 1 year recent relevant experience

SKILLS AND KNOWLEDGE:

• Keen problem-solving ability: comfortable performing in unforeseen scenarios and quickly changing from one task to another.

• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.

• Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.

• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.

• Basic knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook), EPIC, and related information systems.

• Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.

• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.

• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.

• Ensure the privacy of each patient's protected health information (PHI).

• Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.

Job Shift:

Evenings

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

Rotating Weekends

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Employees of Sutter Health and its entities may handle hazardous drugs in the course of their work, including patient care, which requires them to manage, store, prepare, receive, unpack, transport, dispose of, or administer drugs identified as hazardous or potentially hazardous by the National Institute for Occupational Safety and Health (NIOSH) and in accordance with the USP 800 guidelines.

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $26.09 to $32.60 / hour

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate's experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.