UniTek Global Services
Dispatcher
4 days agoWhat's your preference?
Job Description
- Req#: CIS-1563
About the company
UniTek Global Services is a provider of engineering, construction management and installation fulfillment services to companies specializing in the telecommunications, broadband cable, wireless, two-way radio, transportation, public safety and satellit...
Description
Job Description:
A Dispatcher, or Communications Dispatcher, answers and responds to any emergency or non-emergency calls to provide assistance or important information . Their main duties include: Receiving customer work orders and prioritizing and scheduling them by assigning to technicians . Providing answers to questions by retrieving information from the necessary departments and supervising the field units’ routes to prioritize and organize their schedule.
Job Responsibilities:
- Scheduling and dispatching technicians, work crews, customer requests or immediate needs.
- Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnel
- Using telephones, text messages, message boards and customer software to contact employees and customers .
- Speaking with supervisors or customers to resolve problems, requests for services or equipment
- Preparing daily work schedules for technicians.
- Preparing and dispositioning work orders for crew and work order close out and tracking .
- Being in charge of communications within company assigned territories and customer markets.
- Keeping and organizing work requests, customer requests, completed work requests , charges for work performed, expenses for services performed, inventory records and other information
Qualifications
Qualifications:
- Highschool Diploma or GED
Position Requirements:
- Excellent written and verbal communication skills and a strong command of the English language is required .
Notice
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