Primary Purpose

Monitor phone and radio communications, cameras, alarm systems and Texas/National Law Enforcement Telecommunication Systems (TLETS) while dispatching Police Officers or maintenance workers as required. Incumbent relies on established procedures and may use department and equipment manuals as required .

Education/Certification

High School Diploma or GED

Telecommunicator License form Texas Commission on Law Enforcement

Have or obtain a TCLOSE Police Communication Certification within (1) one year of employment

Special Knowledge/Skills:

• Ability to type no less than 45 wpm
• Strong interpersonal skills and knowledge of department policies and procedures are necessary
• Ability to adapt to an environment that may change quickly

Essential Job Functions:

• Screen and direct telephone calls.
• Dispatch Police Officers to calls for service.
• Monitor school district alarm systems, dispatch patrol officers as necessary; update account information, assist personnel with alarm panel problems and contact alarm technicians.
• Monitor, record, and log all information transmitted across radios.
• Monitor department equipment such as cameras.
• Enter and retrieve data from various sources to include electronic data, Protective Orders, Criminal Trespass Orders.
• Perform miscellaneous administrative/clerical duties to include typing, filing and other duties as assigned.
• Position involves securing highly sensitive department and MISD information.
• Provide an exceptional customer experience for all MISD stakeholders with intentional and professional practices that promote a culture of respect and focus on achieving equitable outcomes.
• Perform other related duties as assigned; however, all employees are expected to comply with lawful directives in rare situations driven by need where a team effort is required.

Supervisory Responsibilities:

None

Equipment used:

Personal computer and peripherals; standard instructional equipment

Working Conditions

The working conditions described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Mental Demands:

Maintain emotional control under stress

Work with frequent interruptions

Physical Demands:

Lifting (15-44 pounds and over)

Carrying (15-44 pounds and over)

Continual Sitting

Reaching

Standing

Bending/Stooping

Kneeling

Pushing/Pulling

Repetitive hand motions

Keyboarding/mouse

Speaking clearly

Hearing