• Job Description

  Req#: R3195

  At Aqua, a subsidiary of Essential Utilities, Inc., we know that water is a precious resource – one that plays a critical role in sustaining life. That’s why we take seriously our mission: protecting and providing Earth’s most essential resource. At Aqua, we are guided by a set of principles that embody the character of our company and inspire our work together. They are embedded within our business practices and our behavior. We are proud to be united by integrity, respect and the pursuit of excellence to be the best we can be for the customers and communities we serve.

  Together, the women and men of Aqua, a subsidiary of Essential Utilities, Inc. serve 1 million customers across eight states. Aqua uses science, technology, capital investments, and amazing talent to provide communities with clean, safe drinking water and responsibly return wastewater to our rivers and streams. Join our team and make a difference!

  A vacancy exists for the position of System Operator in Bryn Mawr, PA.

  The position involves shift work, including 4:00 p.m. until 12:00 midnight or 12:00 midnight until 8:00 a.m. Monday through Friday and around the clock shifts on weekends and holidays.

  
  • Dispatch emergency workers and crews to investigate and repair leaks on water mains. Fill in work orders for all after-hour calls and channel them to the proper departments. Use of Customer Information System (CIS) for inquiry and generation of customer work orders. Utilize Service Link and Asset Management when appropriate. Respond to PA One Call System and Department of Environmental Protection (DEP) for environmental events.

  
  • Be available for work after scheduled hours, holidays and weekends.

  
  • Operate the SCADA Computer Systems, make changes to pumping reports when necessary, operate pumps, monitor flow rates, wells, and standpipes. Monitor alarms and notify appropriate personnel for response.

  
  • Extract, review and interpolate data information, including SCADA data.

  
  • Make entries in log book for customer calls and emergencies, shut-downs, hydrants that are taken out of service, as well as system events and changes.
  • Apply common sense and understanding to carry out instructions furnished in written and oral forms.

  
  • Must have good verbal communication skills in dealing with internal and external telephone calls. Receive calls from consumers regarding service requests, leaks on service, mains, pressure problems and other customer inquiries. One must have the ability to handle customer's distress in emergency situations and deal with customer and peer feedback.

  
  • Must have basic mathematics skills, legible handwriting, and knowledge of computers.

  
  • Operate and monitor security system for Aqua PA facilities.

  
  • Must have the ability and skills to utilize computers for system operation, e-mails, mapping, CIS, company plans, security and other system and programs.

  
  • Must have ability to work independently and make decisions.

  
  • Make written and verbal communications regarding issues at the end of a shift to incoming work force or supervision.

  The hourly rate of pay is $36.16## per hour.

  
  ##All employees hired or entering the bargaining unit on or after December 15, 2022 will receive four dollars ($4.00) per hour less than the classification wage rate. The wage reduction will be returned in one-dollar ($1.00) increases once a year over a four (4) year period. Employee will receive annual contract increases.

  A written examination will be given along with a field test.

  Aqua, a subsidiary of Essential Utilities, Inc. is an Equal Opportunity / Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.

  Aqua, a subsidiary of Essential Utilities, Inc. is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call 1-877-272-9012.

• About the company

  The company began in Pennsylvania and remains headquartered in Bryn Mawr.

Notice