• Job Description

  Req#: A2024-25-0009?language=en&page=996&sort=publicationDateDesc

  Job summary

  Are you a passionate and dedicated pharmacy professional looking to join a dynamic and forward-thinking team? Look no further! Our pharmacy is seeking a highly skilled and motivated individual to join us as a Dispenser. In this role, you will have the opportunity to make a real difference in the lives of our patients.

  We offer a supportive and collaborative work environment, as well as ongoing training and development opportunities. If you are ready to take your career to the next level, we encourage you to apply for this exciting opportunity.

  To be considered for this role, you must have an NVQ2 in Pharmacy Services or an accredited equivalent course, as well as a Medicine Counter Assistant (MCA) qualification.

  Additionally, we are looking for candidates with experience working in a customer-focused environment, a strong understanding of confidentiality, and the ability to handle medications accurately.

  The ideal candidate will be:

  • Self-motivated
  • Proactive
  • Have excellent interpersonal skills
  • Able to prioritise workload effectively
  • Able to meet deadlines
  • Have previous customer service training (optional)

  Main duties of the job

  Monday to Friday (between 9 and 6 shifts to be discussed)

  What your working day will look like:

  • Participating in all branch processes
  • Building positive relationships with customers, patients, and healthcare professionals
  • Assisting in the delivery of pharmacy services
  • Serving as an ambassador for Helmsley Pharmacy, representing the company and interacting with the community on a daily basis

  About us

  At Helmsley Pharmacy, we strive for excellence in everything we do and put our customers' needs at the forefront of our priorities. We work tirelessly to support the health and well-being of our communities, every day. By providing accessible and comprehensive health services, we strive to empower individuals to lead longer, healthier, and happier lives. We take great pride in the positive impact we make in the communities we serve.

  Helmsley Pharmacy is located within Helmsley Medical Centre in the heart of the North York Moors National Park. Whilst we are approximately 45 minute drive from both York and Middlesbrough, we support a rural population and their health needs.

  Details

  Date posted

  17 June 2025

  Pay scheme

  Other

  Salary

  £13.13 an hour

  Contract

  Permanent

  Working pattern

  Full-time, Job share, Flexible working

  Reference number

  A2024-25-0009

  Job locations

  Carlton Road

  Helmsley

  York

  YO62 5HD

  
  

  Job description

  Job responsibilities

  Job Summary

  To be responsible for the processing of prescriptions in accordance with practice policy and extant legislation. In addition, the post holder will be required to support the Dispensary Manager in ensuring a high-level of service is delivered at all times whilst supporting the multi-disciplinary team in line with the strategic objectives of the practice.

  The following are the core responsibilities of the Dispenser. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

  a. To be responsible for checking all medicines dispensed, ensuring there are no discrepancies

  b. Dispensing medicines to the entitled population safely and accurately

  c. Collecting prescription charges in accordance with dispensary protocol

  d. Maintaining stock levels within the dispensary, liaising with the dispensary manager to facilitate reordering

  e. Receiving and storing supplies in accordance with current policy, ensuring the cold chain is maintained where applicable

  f. Ensuring controlled drugs are dispensed in accordance with practice policy

  g. Ensuring safe disposal of returned and/or out of date medicines

  h. Ensuring all repeat prescriptions are processed within a 48-hour timeframe

  i.Providing patients with advice regarding all prescription matters

  j.Processing prescription requests via email, phone, fax, face-to-face and online

  k.Processing Dossett boxes

  l. Assisting the Dispensary Manager in the preparation of monthly returns

  m. Always maintaining a clean and safe working environment

  n. Always maintain accurate records, including appropriate coding entries

  In addition to the primary responsibilities, the Dispenser may be requested to:

  Provide guidance for trainee dispensary staff and students as necessary

  • Partake in audit as directed by the audit lead
  • Provide guidance for trainee dispensary staff and students as necessary
  • Remain current with the latest guidance ensuring the dispensary conforms to NICE, CQC, etc. guidance

  Job description

  Job responsibilities

  Job Summary

  To be responsible for the processing of prescriptions in accordance with practice policy and extant legislation. In addition, the post holder will be required to support the Dispensary Manager in ensuring a high-level of service is delivered at all times whilst supporting the multi-disciplinary team in line with the strategic objectives of the practice.

  The following are the core responsibilities of the Dispenser. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

  a. To be responsible for checking all medicines dispensed, ensuring there are no discrepancies

  b. Dispensing medicines to the entitled population safely and accurately

  c. Collecting prescription charges in accordance with dispensary protocol

  d. Maintaining stock levels within the dispensary, liaising with the dispensary manager to facilitate reordering

  e. Receiving and storing supplies in accordance with current policy, ensuring the cold chain is maintained where applicable

  f. Ensuring controlled drugs are dispensed in accordance with practice policy

  g. Ensuring safe disposal of returned and/or out of date medicines

  h. Ensuring all repeat prescriptions are processed within a 48-hour timeframe

  i.Providing patients with advice regarding all prescription matters

  j.Processing prescription requests via email, phone, fax, face-to-face and online

  k.Processing Dossett boxes

  l. Assisting the Dispensary Manager in the preparation of monthly returns

  m. Always maintaining a clean and safe working environment

  n. Always maintain accurate records, including appropriate coding entries

  In addition to the primary responsibilities, the Dispenser may be requested to:

  Provide guidance for trainee dispensary staff and students as necessary

  • Partake in audit as directed by the audit lead
  • Provide guidance for trainee dispensary staff and students as necessary
  • Remain current with the latest guidance ensuring the dispensary conforms to NICE, CQC, etc. guidance

  Person Specification

  Skills

  Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Clinical system user skills
  • Ability to promote best practice regarding all pharmaceutical matters
  • Effective time management (planning and organising)
  • Capable of managing payments (invoices, cash, etc.)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedure

  Desirable

  • Ability to effectively manage stock including ordering, rotation, disposal, etc.

  Personal Qualities

  Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure

  Other requirements

  Essential

  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check
  • Evidence of continuing professional development

  Qualifications

  Essential

  • Qualified Dispenser (NVQ Level 2)
  • GCSE (or equivalent) English and Maths at Grade C (4) or above

  Experience

  Essential

  • Experience of working in a dispensary
  • Experience working with the general public/patients

  Desirable

  • Experience of working in primary care
  • Broad knowledge of general practice

  Person Specification

  Skills

  Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Clinical system user skills
  • Ability to promote best practice regarding all pharmaceutical matters
  • Effective time management (planning and organising)
  • Capable of managing payments (invoices, cash, etc.)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedure

  Desirable

  • Ability to effectively manage stock including ordering, rotation, disposal, etc.

  Personal Qualities

  Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure

  Other requirements

  Essential

  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check
  • Evidence of continuing professional development

  Qualifications

  Essential

  • Qualified Dispenser (NVQ Level 2)
  • GCSE (or equivalent) English and Maths at Grade C (4) or above

  Experience

  Essential

  • Experience of working in a dispensary
  • Experience working with the general public/patients

  Desirable

  • Experience of working in primary care
  • Broad knowledge of general practice

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Helmsley Medical Centre

  Address

  Carlton Road

  Helmsley

  York

  YO62 5HD

  
  

  Employer's website

  https://www.helmsleymedicalcentre.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Helmsley Medical Centre

  Address

  Carlton Road

  Helmsley

  York

  YO62 5HD

  
  

  Employer's website

  https://www.helmsleymedicalcentre.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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