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Job Description
- Req#: A2012-23-0001?language=en&page=1243&sort=publicationDateDesc
- NVQ Level 2 Dispensing
- GCSE (or equivalent level) Mathematics C or above
- GCSE (or equivalent) English at grade C or above
- Experience of working in a dispensary
- Experience of working with patients/customers
- Ability to use email, Word and Excel.
- Experience of working in a GP Practice
- Experience using EMIS Web clinical management system
- Excellent communication skills
- Good IT skills
- Appreciative of the importance of patient confidentiality
- Good communicator both verbal and written.
- Good customer service.
- Well organised, diligent, and attentive to detail.
- Self-motivated and able to prioritise.
- Works well as part of a team.
- Resilient; ability to work under pressure and manage personal stress.
- Appreciative of the importance of medicines safety.
- Experience of managing stock including rotation, disposal and ordering
- NVQ Level 2 Dispensing
- GCSE (or equivalent level) Mathematics C or above
- GCSE (or equivalent) English at grade C or above
- Experience of working in a dispensary
- Experience of working with patients/customers
- Ability to use email, Word and Excel.
- Experience of working in a GP Practice
- Experience using EMIS Web clinical management system
- Excellent communication skills
- Good IT skills
- Appreciative of the importance of patient confidentiality
- Good communicator both verbal and written.
- Good customer service.
- Well organised, diligent, and attentive to detail.
- Self-motivated and able to prioritise.
- Works well as part of a team.
- Resilient; ability to work under pressure and manage personal stress.
- Appreciative of the importance of medicines safety.
- Experience of managing stock including rotation, disposal and ordering
Job summary
We are a forward-thinking and friendly practice based in Rural Cheshire. Earlier this year we moved into a purpose built surgery still within the heart of Kelsall Village. We are a training and dispensing practice. We provide healthcare to a population of just over 5,400 patients in the West Cheshire area.
We use EMIS Web as our clinical system.
The dispensary is open to patients between 9am and 6.45pm Mondays to Fridays closing between the hours of 1pm to 2pm for Lunch. Dispensary staff are on site at 08:00 to unlock and prepare for the day ahead. We currently have just over 2000 dispensing patients.
Main duties of the job
The successful candidate must be qualified to NVQ Level 2 or above and have previous dispensary experience. You will be responsible for providing efficient and accurate dispensing of medication to patients. The successful candidate must also provide high quality, professional customer service to patients, clinicians, staff and colleagues.
Main Duties:-
Ensure dispensing procedures are carried out in accordance with the Practices Standard Operating Procedures
Complying with all relevant Controlled Drugs standards and operating procedures.
Assist in the preparation and dispensing of prescriptions.
Receiving and storing supplies in accordance with current policy, ensuring the cold chain is maintained where applicable
Checking and issuing prepared prescriptions
Respond to the needs of the clinical team
Deal with queries relating to prescriptions when necessary
Collecting prescription charges in accordance with internal protocols/checking patient exemption information
Assisting in month end process for payment of prescriptions.
Undertaking regular date checking of medication, stock rotation and assist with stock control and ordering of items in the dispensary
Maintaining accurate records at all times
Participate and contribute to personal development and the annual appraisal process
About us
In spring 2023 we relocated to brand new purpose built premises.
We have a strong clinical team of 2 partner GPs, 3 salaried GPs, 1 Advanced Nurse Practitioner, 1 Practice Nurse, 2 HCAs, 1 Clinical Pharmacist and 1 Pharmacy Technician supported by our excellent reception and secretarial teams. Staff training and development is encouraged and supported.
We provide a staff uniform.
We have excellent support from the ICBs Medicines Optimisation Team and we are committed to the national Dispensary Services Quality Scheme. We are a high performing practice for QOF. We have a CQC rating of Good overall.
Date posted
16 August 2023
Pay scheme
Other
Salary
£11.74 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A2012-23-0001
Job locations
7 Green Hill Road
Kelsall
Tarporley
Cheshire
CW6 0SN
Job descriptionJob description
Job responsibilities
The following are the core responsibilities for the role. There may be, on occasion, a requirement to carry out other tasks; this will be dependant upon factors such as workload and staffing levels:-
Ensure dispensing procedures are carried out in accordance with the Practices Standard Operating Procedures
Complying with all relevant Controlled Drugs standards and operating procedures.
Assist in the preparation and dispensing of prescriptions.
Receiving and storing supplies in accordance with current policy, ensuring the cold chain is maintained where applicable
Checking and issuing prepared prescriptions
Respond to the needs of the clinical team
Deal with queries relating to prescriptions when necessary
Collecting prescription charges in accordance with internal protocols/checking patient exemption information
Assisting in month end process for payment of prescriptions.
Undertaking regular date checking of medication, stock rotation and assist with stock control and ordering of items in the dispensary
Maintaining accurate records at all times
Participate and contribute to personal development and the annual appraisal process
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
This will include (but will not be limited to):
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business
Making effective use of training to update knowledge and skills, and initiate and manage the training of others
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed
Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
Undertaking periodic infection control training (minimum annually)
Routine management of own team / team areas, and maintenance of work space standards
Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Attend mandatory training courses as deemed appropriate by the practice
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
Job responsibilities
The following are the core responsibilities for the role. There may be, on occasion, a requirement to carry out other tasks; this will be dependant upon factors such as workload and staffing levels:-
Ensure dispensing procedures are carried out in accordance with the Practices Standard Operating Procedures
Complying with all relevant Controlled Drugs standards and operating procedures.
Assist in the preparation and dispensing of prescriptions.
Receiving and storing supplies in accordance with current policy, ensuring the cold chain is maintained where applicable
Checking and issuing prepared prescriptions
Respond to the needs of the clinical team
Deal with queries relating to prescriptions when necessary
Collecting prescription charges in accordance with internal protocols/checking patient exemption information
Assisting in month end process for payment of prescriptions.
Undertaking regular date checking of medication, stock rotation and assist with stock control and ordering of items in the dispensary
Maintaining accurate records at all times
Participate and contribute to personal development and the annual appraisal process
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
This will include (but will not be limited to):
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business
Making effective use of training to update knowledge and skills, and initiate and manage the training of others
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed
Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
Undertaking periodic infection control training (minimum annually)
Routine management of own team / team areas, and maintenance of work space standards
Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Attend mandatory training courses as deemed appropriate by the practice
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Desirable
Personal Skills & Attributes
Essential
Qualifications
Essential
Experience
Essential
Desirable
Personal Skills & Attributes
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Kelsall Medical Centre
Address
7 Green Hill Road
Kelsall
Tarporley
Cheshire
CW6 0SN
Employer's website
Employer details
Employer name
Kelsall Medical Centre
Address
7 Green Hill Road
Kelsall
Tarporley
Cheshire
CW6 0SN
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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