Job Description

Work Arrangement

Remote: USA Field Assignment, working out of your home office located in the Hudson, Wisconsin / North Minneapolis metro area supporting assigned GM dealerships in Hudson, north Minneapolis, and north Central Minnesota.

The Role
This sales professional has territorial responsibility for driving fixed operations revenue, improving the customer experience, and ensuring dealership service excellence. This GM Customer Care and Aftersales professional acts as a consultant to their assigned dealers and works collaboratively with them on the development and implementation of business plans to increase parts sales and fixed operations profitability, improve customer satisfaction and retention, maximize service Advisor and Technician training, and reduce warranty waste.

What You'll Do

• Demonstrate unwavering ownership in achieving district goals for fixed operations revenue growth, enhancing customer experience, and ensuring excellence in service training objectives.

• Monitor and analyze key performance indicators (KPIs) including parts sales versus objectives, Net Promoter Score (NPS), customer retention rates, and compliance with dealership technician training for Internal Combustion Engine (ICE) and Electric Vehicle (EV) standards.

• Effective execution of all GM Customer Care and Aftersales programs, initiatives and related activities

• Serve as a trusted advisor to dealership leadership teams

• Responsible for warranty administration

• Expected to thoroughly prepare for and conduct the standardized dealer contact process with an emphasis on dealer priorities / needs and GM performance goals.

• Analyze dealers' marketing and merchandising plans, providing actionable recommendations to enhance service lane traffic.

• Develop and implement annual business plans, executing effective countermeasures to address potential challenges.

• Responsible for successfully addressing and resolving aftersales customer needs, including but not limited to resolution of Customer Assistance Cases, and goodwill or policy requests

Additional Job Description

Your Skills & Abilities (Required Qualifications)

• Bachelor’s Degree or equivalent experience

• Minimum of 2 years of experience in leading and enhancing dealership fixed operations

• Strong automotive industry knowledge and business acumen, including service operations, warranty administration, and customer experience

• Excellent oral and written communication skills, with a focus on persuasion and information delivery

• Proficient in dealership service and parts operations, including:

  • Automotive parts and service systems

  • Dealer operating reports and fixed analysis tools

  • Understanding of dealership profit department structure and interconnectivity

• Strong consultative selling skills

What Will Give You a Competitive Edge (Preferred Qualifications)

• Proven ability to build and maintain strong internal and external relationships

• Track record of driving results and managing change effectively

• Strong informative and persuasive communication skills

• Ability to work autonomously with excellent time management and prioritization

• Timely and effective problem-solving skills

• Consistent demonstration of innovation and creativity

• Initiative and adaptability in various situations

• Strong customer orientation with effective conflict resolution skills

This job may be eligible for relocation benefits.

This position requires the ability to legally operate a motor vehicle on a regular basis.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

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About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an indivi d ual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.