• Job Description

  Req#: DISTR003449

  Scope of Work :

  Manage the organization, productivity and assets of the Shop and Field Service Department to obtain maximum efficiency and profitability. Manage that a high quality natural gas engines, compressors and components are being built. May require managing both shop and field technicians. Supervise the Foreman, Leaderman, Technician and Administrative staff.

  Primary Job Responsibilities:

  • Adhere to and utilize the established Service Department management operating system for assigned work
  • Measure productivity, and increase output of natural gas engines and components.
  • Develop and maintain a training program for all Service Department employees through Waukesha and WPI training programs.
  • Establish deadlines of jobs relevant to shop and field activity, and monitors performance on a monthly basis
  • Meet with Regional Manager, Branch Manager and Parts Manager at least weekly for reviewing activities, financial reports, problems, progress and mutual needs
  • Monitor customer needs and ensure requirements are met
  • Ensure service requirements are satisfied for equipment that is utilized in the territory
  • Develop and maintain close contact and good relations with customers, which may include onsite visits
  • Conduct a monthly safety meeting and complete required reports
  • Provide timely and effective Performance Reviews to staff, and plan equitable increases
  • Performs other duties or functions as requested by Management
  • Perform other duties as assigned
  • Ensure all technicians are trained and up to date on Waukesha recertifications.

  Minimum Qualifications :

  • Must have a minimum of 3 years previous supervisory experience of service personnel
  • High School Diploma or equivalent
  • Trade school and/or some college preferred

  Requirements: Knowledge, Skills, and Abilities (KSA’s)

  • Must have valid driver’s license and acceptable driving record per WPI insurance carrier standards
  • Must be computer literate, and have ability to utilize a Windows based environment (MS Word, Excel, Outlook, etc.)
  • Must be dependable and able to work independently
  • Must have ability to maintain good client relations
  • Must have the ability to supervise, lead and motivate others
  • Must have the ability to effectively evaluate others

  Working Conditions :

  • Typical hours of work Monday through Friday, 8 a.m. to 5 p.m.
  • Weekend hours as necessary
  • Indoor/Outside, offshore work as required

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  WPI offers a variety of careers for people looking for entry level or managerial technical jobs as a construction technician, engine technician or service technician.

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