• Job Description

  Req#: 57951
  Position Overview
  
  
  International Motors has an exciting opportunity for a District Service Manager to cover the Northeast Region Bus Only Locations.
  The District Service Manager (DSM) will support our customers by assisting with all areas of product support including warranty, training, and fleet management. The DSM will travel to various dealer, customer or fleet locations throughout the Northeastern Region advising Fleets and Dealer Service Teams on best practices for IC Bus products.
  This role will be home-office-based with up to 75% travel and we have a strong preference for candidates with a home office in the PA to Maine area.
  
  Responsibilities
  
  
  • Maintain and develop outstanding customer relationships
  • Advise Fleet and Dealer Service teams on best practices for all our IOC Bus products
  • Provide quarterly reviews with key customers.
  • Reinforce Service Metrics and OEM standards with regular on-site visits as well as regular virtual meetings.
  • Responds to customer product inquiries via telephone or in written Internet-based email or chat sessions or case system, including Tier 1 and Tier2 support levels.
  • Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Troubleshoots product problems and recommends corrective action.
  • Documents customer information and recurring technical issues to support product quality programs and product development.
  
  Minimum Requirements
  
  
  • Bachelor’s degree
  • At least 8 years of customer service experience and technical product knowledge
  • At least 1 year of lead experience
  OR
  • Master’s degree
  • At least 6 years of customer service experience and technical product knowledge
  • At least 1 year of lead experience
  OR
  • At least 10 years of customer service experience and technical product knowledge
  • At least 1 year of lead experience
  
  Additional Requirements
  
  
  • Qualified candidates, excluding current International Motors employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. International Motors does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)
  
  Desired Skills
  
  
  • Organizational Skills
  • Multi-Tasking
  • Public Speaking
  • Product Knowledge
  
  Benefits and Compensation
  
  
  We provide a competitive total rewards package which ensures job satisfaction both on and off the job. We offer market-based compensation, health benefits, 401(k) match, tuition assistance, EAP, legal insurance, an employee discount program, and more.
  For this position, the expected salary range will be commensurate with the candidate’s applicable skills, knowledge and experience.
  You can learn more about International’s comprehensive benefits package at https://careers.international.com/#benefits.
  
  Company Overview
  
  
  At International Motors, LLC* (“International”), we’ve never backed away from forging our own path. Our openness and ability to meet customers where they are, combined with our curious mindset is what defines us as a company. And as individuals. With big changes ahead for the commercial vehicle industry, and people counting on us to keep things moving, we say: bring on the journey.
  ABOUT INTERNATIONAL
  From a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit www.International.com.
  *International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.
  
  EEO Statement
  
  
  International is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
  
  If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email HUB@Navistar.com to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.
  
  
  • Bachelor’s degree
  • At least 8 years of customer service experience and technical product knowledge
  • At least 1 year of lead experience
  OR
  • Master’s degree
  • At least 6 years of customer service experience and technical product knowledge
  • At least 1 year of lead experience
  OR
  • At least 10 years of customer service experience and technical product knowledge
  • At least 1 year of lead experience
  
  
  • Maintain and develop outstanding customer relationships
  • Advise Fleet and Dealer Service teams on best practices for all our IOC Bus products
  • Provide quarterly reviews with key customers.
  • Reinforce Service Metrics and OEM standards with regular on-site visits as well as regular virtual meetings.
  • Responds to customer product inquiries via telephone or in written Internet-based email or chat sessions or case system, including Tier 1 and Tier2 support levels.
  • Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Troubleshoots product problems and recommends corrective action.
  • Documents customer information and recurring technical issues to support product quality programs and product development.

• About the company

  Navistar International Corporation is an American holding company created in 1986 as the successor to International Harvester.

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