The Home Depot
District Services Manager - Memphis
This job is now closed
Job Description
- Req#: Req123698
- 10% - Cross-Functional and SSC Meetings, Administrative - Activities – Maintain collaborative and consistent communication with teams and activities
- 40% - Service Provider Management and Issue Resolution - Develop and maintain professional customer and Service Provider relationships. Responsible for assisting in the recruitment, retention, and performance management of SPs within district. Authorized to provide immediate and corrective feedback to Service Providers to improve performance. Execute consistent monthly quality review with select SPs to drive high customer service. In addition to providing accurate, swift resolution of escalated customer issues. Coaches store management, store associates, and installers on proper and quick resolution. Performs in home inspections, as needed.
- 40% - Store Connectivity - Communicates with District managers, Store Managers, Specialty Assistant Store Managers to drive the Home Services and Specialty Install awareness, attach rates/sales, promotions, and process. May act as an interface with store associates, expeditors, contact centers, and customers. Drive store awareness and engagement surrounding Services and customer engagement. Coordinate weekend lead generation events. Partner with Services Leadership to execute Program initiatives and competitive shops. Escalate potential program gaps by engaging in store walks and creating development plans for underperforming categories. Communicates new program and/or processes to help improve the Services and customer engagement.
- 10% - Training and Development Activities - Ensure personal and team training and development is completed and maintained throughout the year.
- This position reports to the Field Director Services
- This position has 4 direct reports
- Typically requires overnight travel 20% to 50% of the time.
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Must be 18 years of age or older.
- Must be legally permitted to work in the United States.
- Knowledge or experience in the retail store environment, home improvement industry or general construction industry
- Experience in residential remodel project management
- Strong communication skills (both written and verbal)/proven customer interaction skills and problem resolution.
- Project Management skills or leadership skills.
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
- 4
- 3
- No previous leadership experience
- No previous leadership experience
- None
- Communicates Effectively
- Customer Focus
- Manages Conflict
- Basic to intermediate computer skills; knowledge of Microsoft Office programs.
- Strong organizational skills; strong time, workload, and project management skills.
- Self-motivated.
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
The District Services Manager (DSM) is a critical role in the Home Services (installation) organization at The Home Depot. DSMs cover 1-3 districts. Their primary responsibilities are to drive quality and customer service through managing Service Providers (installers), ensuring Store Connectivity, and driving Issue Resolution as it relates to Home Depot's installation services.
Key Responsibilities:
Direct Manager/Direct Reports:
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Preferred Qualifications:Minimum Education:
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Competencies:About the company
The Home Depot, America’s home improvement retail leader, helps customers and Associates build success every day – and not just in our 2,200+ retail stores. Thousands of talented can-do people build amazing futures in field and corporate positions.