• Job Description

  Req#: 8341
  Position Type:
  Technology/ Field Technician
  
  '); function setUpPageBreaks(){h = 0; try{AppliTrack_$('p8347_h').className = 'noprint'; if (h + AppliTrack_$('p8347_').clientHeight > 775){h = 0; AppliTrack_$('p8347_h').className = 'printOnly'; } h = h + AppliTrack_$('p8347_').clientHeight; AppliTrack_$('p8351_h').className = 'noprint'; if (h + AppliTrack_$('p8351_').clientHeight > 775){h = 0; AppliTrack_$('p8351_h').className = 'printOnly'; } h = h + AppliTrack_$('p8351_').clientHeight; AppliTrack_$('p8344_h').className = 'noprint'; if (h + AppliTrack_$('p8344_').clientHeight > 775){h = 0; AppliTrack_$('p8344_h').className = 'printOnly'; } h = h + AppliTrack_$('p8344_').clientHeight; AppliTrack_$('p8333_h').className = 'noprint'; if (h + AppliTrack_$('p8333_').clientHeight > 775){h = 0; AppliTrack_$('p8333_h').className = 'printOnly'; } h = h + AppliTrack_$('p8333_').clientHeight; AppliTrack_$('p8308_h').className = 'noprint'; if (h + AppliTrack_$('p8308_').clientHeight > 775){h = 0; AppliTrack_$('p8308_h').className = 'printOnly'; } h = h + AppliTrack_$('p8308_').clientHeight; AppliTrack_$('p8310_h').className = 'noprint'; if (h + AppliTrack_$('p8310_').clientHeight > 775){h = 0; AppliTrack_$('p8310_h').className = 'printOnly'; } h = h + AppliTrack_$('p8310_').clientHeight; AppliTrack_$('p8328_h').className = 'noprint'; if (h + AppliTrack_$('p8328_').clientHeight > 775){h = 0; AppliTrack_$('p8328_h').className = 'printOnly'; } h = h + AppliTrack_$('p8328_').clientHeight; AppliTrack_$('p8326_h').className = 'noprint'; if (h + AppliTrack_$('p8326_').clientHeight > 775){h = 0; AppliTrack_$('p8326_h').className = 'printOnly'; } h = h + AppliTrack_$('p8326_').clientHeight; AppliTrack_$('p8216_h').className = 'noprint'; if (h + AppliTrack_$('p8216_').clientHeight > 775){h = 0; AppliTrack_$('p8216_h').className = 'printOnly'; } h = h + AppliTrack_$('p8216_').clientHeight; AppliTrack_$('p8217_h').className = 'noprint'; if (h + AppliTrack_$('p8217_').clientHeight > 775){h = 0; AppliTrack_$('p8217_h').className = 'printOnly'; } h = h + AppliTrack_$('p8217_').clientHeight; AppliTrack_$('p8276_h').className = 'noprint'; if (h + AppliTrack_$('p8276_').clientHeight > 775){h = 0; AppliTrack_$('p8276_h').className = 'printOnly'; } h = h + AppliTrack_$('p8276_').clientHeight; AppliTrack_$('p8275_h').className = 'noprint'; if (h + AppliTrack_$('p8275_').clientHeight > 775){h = 0; AppliTrack_$('p8275_h').className = 'printOnly'; } h = h + AppliTrack_$('p8275_').clientHeight; AppliTrack_$('p8339_h').className = 'noprint'; if (h + AppliTrack_$('p8339_').clientHeight > 775){h = 0; AppliTrack_$('p8339_h').className = 'printOnly'; } h = h + AppliTrack_$('p8339_').clientHeight; AppliTrack_$('p8343_h').className = 'noprint'; if (h + AppliTrack_$('p8343_').clientHeight > 775){h = 0; AppliTrack_$('p8343_h').className = 'printOnly'; } h = h + AppliTrack_$('p8343_').clientHeight; AppliTrack_$('p8354_h').className = 'noprint'; if (h + AppliTrack_$('p8354_').clientHeight > 775){h = 0; AppliTrack_$('p8354_h').className = 'printOnly'; } h = h + AppliTrack_$('p8354_').clientHeight; AppliTrack_$('p3408_h').className = 'noprint'; if (h + AppliTrack_$('p3408_').clientHeight > 775){h = 0; AppliTrack_$('p3408_h').className = 'printOnly'; } h = h + AppliTrack_$('p3408_').clientHeight; AppliTrack_$('p8322_h').className = 'noprint'; if (h + AppliTrack_$('p8322_').clientHeight > 775){h = 0; AppliTrack_$('p8322_h').className = 'printOnly'; } h = h + AppliTrack_$('p8322_').clientHeight; AppliTrack_$('p8323_h').className = 'noprint'; if (h + AppliTrack_$('p8323_').clientHeight > 775){h = 0; AppliTrack_$('p8323_h').className = 'printOnly'; } h = h + AppliTrack_$('p8323_').clientHeight; AppliTrack_$('p8352_h').className = 'noprint'; if (h + AppliTrack_$('p8352_').clientHeight > 775){h = 0; AppliTrack_$('p8352_h').className = 'printOnly'; } h = h + AppliTrack_$('p8352_').clientHeight; AppliTrack_$('p8353_h').className = 'noprint'; if (h + AppliTrack_$('p8353_').clientHeight > 775){h = 0; AppliTrack_$('p8353_h').className = 'printOnly'; } h = h + AppliTrack_$('p8353_').clientHeight; AppliTrack_$('p7614_h').className = 'noprint'; if (h + AppliTrack_$('p7614_').clientHeight > 775){h = 0; AppliTrack_$('p7614_h').className = 'printOnly'; } h = h + AppliTrack_$('p7614_').clientHeight; AppliTrack_$('p8232_h').className = 'noprint'; if (h + AppliTrack_$('p8232_').clientHeight > 775){h = 0; AppliTrack_$('p8232_h').className = 'printOnly'; } h = h + AppliTrack_$('p8232_').clientHeight; AppliTrack_$('p8218_h').className = 'noprint'; if (h + AppliTrack_$('p8218_').clientHeight > 775){h = 0; AppliTrack_$('p8218_h').className = 'printOnly'; } h = h + AppliTrack_$('p8218_').clientHeight; AppliTrack_$('p8342_h').className = 'noprint'; if (h + AppliTrack_$('p8342_').clientHeight > 775){h = 0; AppliTrack_$('p8342_h').className = 'printOnly'; } h = h + AppliTrack_$('p8342_').clientHeight; AppliTrack_$('p8357_h').className = 'noprint'; if (h + AppliTrack_$('p8357_').clientHeight > 775){h = 0; AppliTrack_$('p8357_h').className = 'printOnly'; } h = h + AppliTrack_$('p8357_').clientHeight; AppliTrack_$('p8356_h').className = 'noprint'; if (h + AppliTrack_$('p8356_').clientHeight > 775){h = 0; AppliTrack_$('p8356_h').className = 'printOnly'; } h = h + AppliTrack_$('p8356_').clientHeight; AppliTrack_$('p8348_h').className = 'noprint'; if (h + AppliTrack_$('p8348_').clientHeight > 775){h = 0; AppliTrack_$('p8348_h').className = 'printOnly'; } h = h + AppliTrack_$('p8348_').clientHeight; AppliTrack_$('p8350_h').className = 'noprint'; if (h + AppliTrack_$('p8350_').clientHeight > 775){h = 0; AppliTrack_$('p8350_h').className = 'printOnly'; } h = h + AppliTrack_$('p8350_').clientHeight; AppliTrack_$('p8329_h').className = 'noprint'; if (h + AppliTrack_$('p8329_').clientHeight > 775){h = 0; AppliTrack_$('p8329_h').className = 'printOnly'; } h = h + AppliTrack_$('p8329_').clientHeight; AppliTrack_$('p8341_h').className = 'noprint'; if (h + AppliTrack_$('p8341_').clientHeight > 775){h = 0; AppliTrack_$('p8341_h').className = 'printOnly'; } h = h + AppliTrack_$('p8341_').clientHeight; }catch(ex){}} var h = 0 setTimeout("setUpPageBreaks()",100) '
  Date Posted:
  10/7/2024
  
  
  Location:
  District Center/District Wide, White Bear Lake, MN
  
  
  Closing Date:
  10/13/2024
  
  
  Collaborates with system administrators to provide support in the following areas: user (staff/student/community), desktop/laptop (PCs, Macs, Chromebooks, Ipads, Tablets), wired/wireless networks, phone, digital displays, interactive boards, projectors, AV, and other related technology that is supoorted by the Technology Department.
  Creates, saves and deploys computer images.
  Installs and configures network based applications, images and operating systems.
  Collaborates with the Field Technician - Level 1 and other technology support staff to efficiently and effectively resolve technology support requests.
  Provides maintenance and system support to configure, install, update, upgrade and troubleshoot devices, printers, projectors, related apps, digital displays, interactive whiteboards and peripherals, software and hardware remotely, in person, via phone and through the technology ticketing system; implements file backups and configures systems and applications.
  Deploys, repairs and maintains personal computers (PC's), Chromebooks, Macs, tablets, network devices, printers, projectors and other peripherals.
  Establishes and maintains complete and accurate documentation of support tickets open, status updates and completed tickets; evaluates documented requests and analyzes trends for ways to prevent future problems.
  Provides customer service and collaboration, training and updates to buildings as end users require and request; responds to high-level software, hardware and peripheral requests throughout the district and assists with helpdesk calls.
  Sets up and installs equipment; supports all phases of hardware replacement cycles.
  Provides systems redundancy in partnership with other support staff to provide backup in the following areas: network and PC's, systems integration, student devices and/or Wi-Fi and telephones.
  Supports planning and professional development to provide input on new hardware and software.
  Attends district, building, department or professional meetings or trainings as needed and required.
  Keeps abreast of current industry trends related to specific support areas.
  Provides back up for and acts as a Field Technician - Level I; collaborates with the Field Technician - Level I and other technology support staff to efficiently train, inform and communicate with end users regarding technology repair, support and resolve support requests.
  Performs preventative maintenance, including checking and cleaning of end user devices.
  Tests proposed fixes to ensure problem has been adequately resolved; performs post-resolution follow ups with end user and team members as required or requested.
  Tracks in house and outsourced technology repair and support; communicates resolution timelines with end users.
  Develops help resources and FAQ lists for end users.
  Provides back up support for and works collaboratively with the Technology Support Team to efficiently resolve issues and requests for support.
  Engages the end user and customer directly and assesses their situation first hand.
  Provides support to planning and professional development across all employee groups.
  Other duties as assigned
  District Support Technician; Tier II Job Description WBLAS.pdf
  Full time: 260 days - 12 month position
  
  Salary: $60,000 - $65,000 per year depending on experience and qualifications
  
  Benefits: Vacation, Health/Dental Insurance, Retirement - 403B, PERA - HR will have a full detail of benefits package
  
  General Definition of Work:
  Performs difficult skilled technical work diagnosing, troubleshooting and solving technology issues that arise in software and hardware, network systems and peripherals, collaborating with others in the Technology department by providing tools, support and training that strengthens communication, collaboration, critical thinking and creativity, personalization and best practice teaching and learning for staff and students, innovation and accelerated preparation for college and careers, and related work as apparent or assigned. Work is performed under the supervision of the Network Engineer and Support Manager.
  
  Essential Functions:
  • Collaborates with system administrators to provide support in the following areas: user (staff/student/community), desktop/laptop (PCs, Macs, Chromebooks, Ipads, Tablets), wired/wireless networks, phone, digital displays, interactive boards, projectors, AV, and other related technology that is supoorted by the Technology Department.
  • Creates, saves and deploys computer images.
  • Installs and configures network based applications, images and operating systems.
  • Collaborates with the Field Technician - Level 1 and other technology support staff to efficiently and effectively resolve technology support requests.
  • Provides maintenance and system support to configure, install, update, upgrade and troubleshoot devices, printers, projectors, related apps, digital displays, interactive whiteboards and peripherals, software and hardware remotely, in person, via phone and through the technology ticketing system; implements file backups and configures systems and applications.
  • Deploys, repairs and maintains personal computers (PC's), Chromebooks, Macs, tablets, network devices, printers, projectors and other peripherals.
  • Establishes and maintains complete and accurate documentation of support tickets open, status updates and completed tickets; evaluates documented requests and analyzes trends for ways to prevent future problems.
  • Provides customer service and collaboration, training and updates to buildings as end users require and request; responds to high-level software, hardware and peripheral requests throughout the district and assists with helpdesk calls.
  • Sets up and installs equipment; supports all phases of hardware replacement cycles.
  • Provides systems redundancy in partnership with other support staff to provide backup in the following areas: network and PC's, systems integration, student devices and/or Wi-Fi and telephones.
  • Supports planning and professional development to provide input on new hardware and software.
  • Attends district, building, department or professional meetings or trainings as needed and required.
  • Keeps abreast of current industry trends related to specific support areas.
  • Provides back up for and acts as a Field Technician - Level I; collaborates with the Field Technician - Level I and other technology support staff to efficiently train, inform and communicate with end users regarding technology repair, support and resolve support requests.
  • Performs preventative maintenance, including checking and cleaning of end user devices.
  • Tests proposed fixes to ensure problem has been adequately resolved; performs post-resolution follow ups with end user and team members as required or requested.
  • Tracks in house and outsourced technology repair and support; communicates resolution timelines with end users.
  • Develops help resources and FAQ lists for end users.
  • Provides back up support for and works collaboratively with the Technology Support Team to efficiently resolve issues and requests for support.
  • Engages the end user and customer directly and assesses their situation first hand.
  • Provides support to planning and professional development across all employee groups.
  • Other duties as assigned
  
  Knowledge, Skills and Abilities:
  Thorough knowledge of district, building, department and professional standards, rules, regulations, procedures and policies; thorough knowledge of active technologies throughout the service area; general knowledge of technology tools related to education; general knowledge of the demands on teachers and technology in an education setting; thorough skill providing support to hardware and software users, network systems and peripherals; thorough skill using and providing support to Chrome, PC, and Mac based networks, hardware and software; ability to think critically in order to make decisions; ability to act within district, building and department policies, procedures and guidelines; ability to establish and maintain appropriate confidentiality; ability to communicate technical information effectively to a variety of technically savvy customer bases via telephone or in person; ability to collaborate in a team environment and maintain a positive and open attitude; ability to work with others with an open mind to suggestive ideas and new procedures; ability to use personal vehicle and cell phone for business purposes; ability to establish and maintain effective working relationships with staff, students, professional associations, stakeholder groups and the general public.
  
  Education and Experience:
  Associates/Technical degree in in a technology related field, or related field and considerable experience working in a technology service related field, preferably in a school district, or equivalent combination of education and experience.
  
  Special Requirements:
  A+ Technical certification preferred; or demonstrated ability to acquire within (3) months.
  Additional technical certifications preferred
  Knowledge of education technology hardware and software preferred
  Valid driver's license in the State of Minnesota.
  
  
  Essential Functions: See Job Description attached. If viewing from a third-party website, you will need to visit our website at the below URL to view the job description and essential functions.
  
  Application Procedure:
  Apply Online
  Email: jobs@isd624.org (Please, include job number in your inquiry.)
  Website URL: http://www.isd624.org
  AN EQUAL OPPORTUNITY EMPLOYER
  The White Bear Lake Area School District leading. . .
  minds to learning,
  hearts to compassion,
  lives to community service.
  
  
  

• About the company

  The White Bear Lake Area School District, abbreviated WBLAS, is a public school district located in Ramsey County, Minnesota.

Notice