• Job Description

  Req#: 528876

  About QCH

  Queens Community House (QCH) is a leading multi-site, multi-service settlement house dedicated to strengthening the diverse communities of Queens. Through an extensive network of programs and services, we empower individuals and families to lead enriched, inclusive, and self-sufficient lives. As a forward-thinking organization, we integrate best practices, cost-effective management, innovative leadership, and a commitment to social and economic justice.

  Position Overview

  We are seeking a visionary and accomplished leader to serve as Division Director, Youth Workforce—a key member of QCH’s Program Leadership Team. This strategic role provides oversight of a $4 million portfolio of high-impact young adult programs across Queens. The successful candidate will demonstrate a strong track record in youth development, program management, and stakeholder engagement.

  Key Responsibilities

  Strategic Leadership & Vision

  • Provide strategic oversight of six workforce development programs, ensuring progress toward enrollment, retention, and employment goals:

    • Young Adult Food Sector Employment Initiative (YAFSEI)

    • YouthBuild Queens

    • Summer Youth Employment Program – Career Ready (SYEP-Career)

    • Neighborhood Inter-generational Chore & Errand Program

    • College & Career Pathways

    • Community Resources for Employment and Development (CRED)

  • Launch initiatives aligned with QCH’s mission, funder priorities, and evolving community needs.

  • Use data to monitor and report on contract deliverables, driving continuous improvement.

  • Analyze labor market trends and policy shifts to inform program strategy and ensure compliance.

  • Represent QCH in external forums and advocacy groups, contributing thought leadership in youth workforce development.

  • Conduct biannual program reviews to ensure alignment with organizational goals and identify opportunities for improvement.

  Program Management & Operations

  • Oversee day-to-day operations and long-term planning for all youth workforce programs.

  • Ensure 100% compliance with contractual, regulatory, and reporting requirements.

  • Lead monthly internal audits for financial and operational effectiveness.

  • Implement quality improvement processes to boost program outcomes (e.g., enrollment and job placement).

  • Supervise five senior program leaders with weekly check-ins and annual performance evaluations.

  • Achieve a 90% staff retention rate through effective onboarding, coaching, and leadership development.

  • Plan and execute annual events celebrating youth achievements and community engagement.

  • Enforce safety and risk management protocols with zero critical incidents.

  • Monitor and manage individual program budgets monthly and prepare documentation for annual audits.

  Partnership & Stakeholder Engagement

  • Cultivate and maintain strong partnerships with key stakeholders, including DOE, DYCD, CBOs, and private funders.

  • Collaborate with the Associate Executive Director (AED) of Young Adult Services to establish at least five high-level employer partnerships annually.

  • Conduct outreach to local businesses to support job development and internships.

  • Participate in advocacy initiatives promoting equitable workforce access for young adults.

  • Support grant writing and ensure timely, accurate reporting to funders.

  Qualifications

  • Bachelor’s Degree required; Master’s Degree preferred.

  • Minimum of three (3) years of experience in workforce programs.

  • Experience working with the opportunity youth population and in workforce development.

  • Demonstrated ability to respond to changing circumstances and priorities.

  • Proven experience managing government contracts and performance-based deliverables.

  • Skilled in conducting research and organizing data for program development.

  • At least three (3) years of experience supervising multiple staff.

  • Excellent interpersonal, organizational, multi-tasking, and communication skills.

  • Ability to maintain confidentiality and use appropriate discretion.

  • Strong computer skills and willingness to learn new systems and tools.

• About the company

  QCH offers a broad network of programs and services that help people at every stage of life. These programs include: school- and center-based, after-school programs for children Ages 5-12; gender specific youth leadership development; organizing and yo...

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