The Boston Beer Company
Divisional Analyst
This job is now closed
Job Description
- Req#: 13733
- Provide operational support for customers- answers to questions, solutions to problems, response to tickets and order inquiries through OBO system
- Build trust and communicate effectively with both internal and external customers to instill confidence in the Boston Beer Supply Chain. Establish relationships with customers and ensure satisfaction with response, response time, and any required follow up associated with requests
- Collaborate closely with wholesalers and Sales to anticipate changes in forecasts, then communicate this information to Planning department
- Proactively identify issues through data analysis, respond with appropriate resolution, communicate to key stakeholders
- Collaborate with cross-functional departments (Finance, Pricing, Brand, Planning, etc.) as needed to support the customer experience
- Maintain 95% service levels at the wholesaler
- Repair and fill outbound orders to ensure maximum truck utilization
- Attend Division and Regional Sales Meetings and meet with customers on site as needed
- Experience supporting a sales team
- Minimum of 2 years experience in a customer facing role
- Empathetic communicator, good listening, organizational and problem-solving skills
- Proven ability to prioritize multiple tasks of varying importance and urgency
- Ability to work independently, make sound business decisions without having the “whole picture”
- Excellent verbal & written communication skills; influential and professional
- Proficiency with Microsoft Office Suite
- Bachelors degree
- Experience with SAP; Every Angle; PowerBI
- Experience supporting a sales organization
- Tuition reimbursement
- Fertility/adoption support
- Free financial coaching
- Health & wellness program and discounts
- Professional development & training
- Free beer!
We are currently hiring a Divisional Analyst in Boston, MA.
*A Hybrid position at Boston Beer requires that our coworkers reside within commuting distance to be onsite according to their teams’ weekly schedule.
The Divisional Analyst is the Supply Chain contact for wholesalers, Division Directors and Region Managers within their assigned division. The Divisional Analyst will proactively manage outbound sales orders and wholesaler inventory levels to maintain 95% service levels at the wholesaler, while supporting sales and brand initiatives within the division. In conjunction with the Customer Operations Manager, the Divisional Analyst will assist in the creation of a team that functions in a highly proactive and solutions-oriented manner in order to drive high levels of customer satisfaction. This individual will support operational process improvement to increase efficiency and enables the team to increase level of support to customers.
What You'll Brew:
What Ingredients You'll Bring:
Minimum Qualifications:
Preferred Qualifications:
Level: 7
In accordance with pay transparency laws the salary range for this role if hired is $51,000 – $95,700 annually based on location and the experience level of the candidate. In addition to base salary, this position is eligible for an annual discretionary bonus based on individual and company performance.
Some Perks:
Our people are our most important “ingredient.” We hire the best talent; and we reward, develop, and retain them too.
In addition to generous healthcare on day one, stock purchase plan, 401k and more, Full Time Boston Beer Coworkers have the following perks available*:
*Talk to your recruiter about eligibility
Boston Beer Corporation is an equal opportunity employer and is committed to a diverse workforce. In order to help ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who wish to request accommodation in the job application process can contact jobs@bostonbeer.com for assistance.
About the company
Well-known brewery with a long history lures locals & visitors with tours, tastings & a gift shop.
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