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DMDC Tier 1 Customer Service Rep - DSO Texas (remote)
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Job Description
- Req#: 1771
Employer Industry: Government Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on service members and their families
- Comprehensive training provided, including RAPIDS certification
- Engaging work that involves problem-solving and customer interaction
What to Expect (Job Responsibilities):
- Provide support and assistance to Defense Manpower Data Center (DMDC) beneficiaries as per established procedures
- Respond to customer inquiries, applying independent judgment and decision-making skills
- Actively listen to customers, clarify their needs, and provide thorough direction and information
- Research and process Military Service Member inquiries and complaints received via telephone or fax
- Resolve problems by clarifying issues and implementing solutions or escalating unresolved issues
What is Required (Qualifications):
- High School Diploma or GED
- Must be available to work an eight-hour shift from 11:30 AM to 8:00 PM, Monday through Friday
- RAPIDS Certified (Certification occurs as part of the onboarding training)
- Ability to operate a PC and multiple mainframe databases for information research
- Security Requirement: Public Trust/NA CLC clearance to be obtained
How to Stand Out (Preferred Qualifications):
- Strong customer focus and service orientation
- Excellent listening, verbal communication, and interpersonal skills
- Proven problem-solving abilities and multitasking skills
- Experience in a customer service role, particularly in government or military services
#GovernmentServices #CustomerService #CareerOpportunity #TrainingProvided #ProblemSolving
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