Employer Industry: Government Services

Why consider this job opportunity:
- Opportunity to work with the Defense Manpower Data Center (DMDC) and serve military service members and their families
- Competitive pay structure with potential for bonuses
- Comprehensive training provided, including RAPIDS certification
- Supportive work environment with a focus on customer service excellence
- Chance to make a meaningful impact by assisting service members with their inquiries and concerns
- Commitment to diversity and inclusion, welcoming applicants from all backgrounds

What to Expect (Job Responsibilities):
- Provide assistance to DMDC beneficiaries according to established Standard Operating Procedures
- Respond to customer inquiries using knowledge and independent judgment to make decisions
- Actively listen and communicate effectively to clarify customer needs and provide appropriate information
- Research and process Military Service Member inquiries and complaints via phone or fax
- Resolve issues by researching alternatives and implementing solutions, escalating unresolved problems as necessary

What is Required (Qualifications):
- High School Diploma or GED
- Must possess strong customer service skills and the ability to communicate clearly
- Ability to operate a PC and utilize multiple databases for research
- Must be able to obtain Public Trust clearance, with assistance provided for costs
- Excellent problem-solving skills and the ability to work in a fast-paced environment

How to Stand Out (Preferred Qualifications):
- Experience in customer service or related field
- Familiarity with military protocols and terminology
- Previous experience in a role requiring multitasking and independent decision-making
- Strong interpersonal skills and the ability to build relationships with diverse individuals

#GovernmentServices #CustomerService #MilitarySupport #CareerOpportunity #TrainingProvided

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