InspiriTec
DMDC Tier 1 Customer Service Rep - DSO Texas (remote)
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Job Description
- Req#: 576845
Employer Industry: Defense Services
Why Consider this Job Opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Comprehensive training provided, including RAPIDS Certification
- Work hours from 11:30 am to 8:00 pm, Monday through Friday, offering a structured schedule
- Engage with military service members and their families, making a positive impact on their experience
What to Expect (Job Responsibilities):
- Provide support to Defense Manpower Data Center (DMDC) beneficiaries according to established SOPs
- Respond to customer inquiries using available knowledge and systems, applying independent judgment
- Actively listen to customer needs, clarify desired information, and provide accurate direction
- Research and process inquiries and complaints from military service members via phone or fax
- Resolve issues by identifying problems, researching solutions, and escalating unresolved matters
What is Required (Qualifications):
- High School Diploma or GED
- Must possess strong customer service skills and the ability to communicate effectively
- Ability to operate a PC and multiple databases for information research
- Must be able to obtain Public Trust security clearance
- RAPIDS Certified (Certification to be obtained during onboarding)
How to Stand Out (Preferred Qualifications):
- Experience in customer service, particularly in a military or defense-related environment
- Proficiency in data entry and managing multiple tasks simultaneously
- Strong problem-solving skills and the ability to work under pressure
#DefenseServices #CustomerService #CareerOpportunity #MilitarySupport #ProblemSolving
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
InspiriTec is an award-winning provider of call center solutions which affirmatively hires people with disabilities. Located in USA..
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