• Job Description

  Req#: 150405
  Job Overview
  
  
  The DME Service Coordinator has direct responsibility for all aspects of the Durable Medical Equipment service delivery associated to Fairview Health Services operations. This position ensures: processes are in place to support exceptional customer experience, high quality therapeutic equipment is available and easy to understand and use, DME equipment and processes are effectively integrated into business and clinical operations, and all customers have an exceptional experience. This is a full time (1.0 FTE, 80 hours per pay period, M-F 8 AM - 4:30 PM) position located at our University Crossing location in St. Paul, MN.
  • Develops and coordinates care protocols and DME set-ups for Home Medical Equipment patients.
  • Develops, implements, and manages inventory control process in collaboration with vendors and FV support services to ensure care plans are executed appropriately.
  • Maintains and tracks inventory
  • Ensures inventory costs are in line with departmental budget
  • Ensures patient care needs are served in a timely manner
  • Effectively set-up equipment and deliver patient education.
  • Educate patients on product information, use, and maintenance processes
  • Configure DME equipment and fit for appropriate accessories
  • Coordinates equipment data management and analysis
  • Develops and implements processes to support patient care in alignment with DME compliance data
  • Collaborates with care team to ensure care plans are supported with timely and accurate information
  • Provides timely and accurate compliance information to providers
  • Facilitates effective claim processing with DME aspects of care plan
  • Proactively contact patients to ensure exceptional service and equipment compliance
  • Supports patient insurance and/or financial securing processes as appropriate
  • Enable accurate claim process by aligning billing processes with insurance requirements
  • Performs other duties as assigned
  • Partner and/or leader in quality improvement initiatives and community education events
  • Serves as technical expert in developing new services
  • Supports operational service needs to ensure care delivery
  • Ability to train additional staff for coverage when needed
  Required:
  • 2 years of customer service experience
  • BLS Certification (or required to possess within 2 months from hire date)
  Preferred:
  • Associate or Bachelor's Degree in a healthcare or similar work experience
  • 2+ years in a direct patient care setting
  • Experience fitting DME equipment
  
  Benefit Overview
  
  
  Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract
  
  Compensation Disclaimer
  
  
  An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.
  
  EEO Statement
  
  EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
  
  $22.51-$31.78 Hourly
  
  
  The DME Service Coordinator has direct responsibility for all aspects of the Durable Medical Equipment service delivery associated to Fairview Health Services operations. This position ensures: processes are in place to support exceptional customer experience, high quality therapeutic equipment is available and easy to understand and use, DME equipment and processes are effectively integrated into business and clinical operations, and all customers have an exceptional experience. This is a full time (1.0 FTE, 80 hours per pay period, M-F 8 AM - 4:30 PM) position located at our University Crossing location in St. Paul, MN.
  • Develops and coordinates care protocols and DME set-ups for Home Medical Equipment patients.
  • Develops, implements, and manages inventory control process in collaboration with vendors and FV support services to ensure care plans are executed appropriately.
  • Maintains and tracks inventory
  • Ensures inventory costs are in line with departmental budget
  • Ensures patient care needs are served in a timely manner
  • Effectively set-up equipment and deliver patient education.
  • Educate patients on product information, use, and maintenance processes
  • Configure DME equipment and fit for appropriate accessories
  • Coordinates equipment data management and analysis
  • Develops and implements processes to support patient care in alignment with DME compliance data
  • Collaborates with care team to ensure care plans are supported with timely and accurate information
  • Provides timely and accurate compliance information to providers
  • Facilitates effective claim processing with DME aspects of care plan
  • Proactively contact patients to ensure exceptional service and equipment compliance
  • Supports patient insurance and/or financial securing processes as appropriate
  • Enable accurate claim process by aligning billing processes with insurance requirements
  • Performs other duties as assigned
  • Partner and/or leader in quality improvement initiatives and community education events
  • Serves as technical expert in developing new services
  • Supports operational service needs to ensure care delivery
  • Ability to train additional staff for coverage when needed
  Required:
  • 2 years of customer service experience
  • BLS Certification (or required to possess within 2 months from hire date)
  Preferred:
  • Associate or Bachelor's Degree in a healthcare or similar work experience
  • 2+ years in a direct patient care setting
  • Experience fitting DME equipment

• About the company

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