Exchange
$18 Customer Experience Specialist- Firearms
This job is now closed
Job Description
- Req#: 3327227
Job Description
Creates an exceptional shopping experience by demonstrating specialty product knowledge, assessing customers' needs by actively listening, and providing solutions to maximize customer satisfaction and loyalty.
Job Grade
2
Job Tier
1
Career Area
Retail Operations
Supervisor
No
Who We Are
THE ARMY & AIR FORCE EXCHANGE SERVICE, ALSO KNOWN AS “THE EXCHANGE,” IS THE RETAILER ON US ARMY AND AIR FORCE INSTALLATIONS WORLDWIDE. AN $8 BILLION ENTERPRISE RANKED AMONG THE TOP RETAILERS; THE EXCHANGE OPERATES DEPARTMENT STORES, CONVENIENCE STORES, RESTAURANTS, MOVIE THEATERS AND AN INTERNET SHOPPING SITE TO SERVE SOLDIERS, AIRMAN AND THEIR FAMILIES. IN ADDITION TO US BASES IN GERMANY, ITALY, ENGLAND, TURKEY, SOUTH KOREA AND JAPAN, THE EXCHANGE OPERATES STORES FOR US TROOPS IN IRAQ, AFGHANISTAN, AND THEIR COUNTRIES IN THE REGION. THE EXCHANGE ENSURES SOLDIERS AND AIRMAN HAVE ACCESS TO US GOODS AND SERVICES, WHEREVER THEY SERVE.
Our Focus
WE ARE SEEKING ASSOCIATES WHO HAVE A PASSION FOR DELIVERING AN EXTRORDINARY CUSTOMER EXPERIENCE AND A PASSION FOR SERVING THOSE WHO SERVE, OUR SOLDIERS, AIRMAN AND THEIR FAMILIES.
Job Qualifications
Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.Additional Qualifications/Requirements
THIS POSITION IS FOR THE FIREARMS COUNTER AND REQUIRES A NACI BACKGROUND CHECK TO BE ELIGIBLE.
· Must be age 21.
Salary Minimum
$18.00
Salary Maximum
$23.83
Major Duties
Provides high level of customer satisfaction through excellent service. Greets each customer upon contact, assesses their needs, suggests alternative options, and provides solution resolution. Keeps their needs foremost and creates a welcoming environment.
Operates a cash register or other sales related equipment to enter new accounts, sales related equipment, sales transactions, refunds, or other related transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.
Provides specialty product knowledge and superior sales skills to serve the customer. Builds an engaging and productive trust relationship with the customer in order to deliver a personalized shopping experience.
Maintains program compliance with regards to safety/security/service procedures in all aspects of recordkeeping, inventory, storage/display, and sales.
Maintains documentation requirements for specialized area (such as license, registration, stamps, etc.)
Actively communicates/promotes the benefits of the Military Star credit card to customers in order to drive sales growth and increase customer loyalty.
Performs other duties as assigned.Job Type
Hourly
Number of Positions Remaining
1
About the company
Shop the largest military government retailer online and in store for exclusive discounts. Tax-free. Free shipping and pick up at store available.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.