• Job Description

  Req#: TABLE003224

  Job Summary:

  Supervises table games dealers to maintain the integrity of assigned games and personnel.

  Supervisory Responsibilities:

  • Yes, supervise Table Games Dealers.

  Duties/ Responsibilities:

  • Monitors and supervises all assigned gaming areas.
  • Opens and closes table games in assigned area verifying count as provided by the dealer.
  • Inspects card decks prior to play.
  • Tracks and records player buy-ins, wins, losses and bet amounts.
  • Monitors bets and payouts and corrects as needed.
  • Supervises player tracking process.
  • Initiates and verifies fills to tables.
  • Investigates and resolves guest complaints or concerns in accordance with standard procedures.
  • Maintains security of all games.
  • Responds calmly and makes rational decisions when handling guest issues.
  • Remains alert to any unusual or questionable activity by team members and guests and takes appropriate action to correct the situation within established policies and procedures.
  • Monitors the volume and quality of gaming business and adjust game spread and table limits as appropriate within established policy.
  • Discretionary ability to extend complimentary services in accordance with the approved comp matrix.
  • Ensures compliance with all regulatory controls both internal and external including but not limited to the state and federal laws and the Virginia Lottery Board
  • Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs.
  • Performs all other duties as assigned.

  Minimum Education and Experience Requirements:

  • Must be 21 years of age or older.
  • High school diploma or equivalent.
  • Two or more years related experience.
  • Minimum of one year multi game dealing experience. Knowledge of table games math, procedures, game protection and training requirements.
  • Knowledge of a minimum of two table games, ie: blackjack, craps, roulette as well as specialty games.
  • Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization.
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
  • Ability to deal with problems involving a few concrete variables in standardized situations.
  • Must possess excellent customer relations and communication skills.
  • Available to work flexible shifts, weekends and holidays.
  • Ability to obtain and maintain all necessary licensing.

  Certifications, Licenses, and/or Registrations:

  • Gaming license/registration as required by the Virginia Lottery.

  Knowledge, Skills, and Abilities:

  • Excellent verbal and written communication skills.
  • Excellent organizational skills, with particular attention to quality and detail.
  • Excellent interpersonal and communication skills and the ability to work effectively with all levels of the organization.

  Physical Requirements:

  • Regularly required to stand for extended periods of time, see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
  • Must occasionally lift and/or move up to 25 pounds.
  • Must be able to identify colors.
  • Able to work with others while maintaining a positive and professional

• About the company

  Rivers Casino offers the very best in casinos, hotels, restaurants, concerts, and entertainment. Visit us in Des Plaines, IL, Philadelphia, PA, Pittsburgh, PA and Schenectady, NY.

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