• Job Description

  Req#: R-16001

  Current employees: Please apply through the employee portal to be considered for this opportunity.

  Pay Range:

  $27.64 - $33.85 Hourly

  Department:

  Department of County Human Services (DCHS)

  Job Type:

  Regular Represented

  Exemption Status:

  United States of America (Non-Exempt)

  Closing Date (Open Until Filled if No Date Specified):

  October 24, 2024

  
  The Opportunity:

  Multnomah County Department of County Human Services is pleased to announce an open competitive recruitment for a Domestic Violence Data Technician in the Youth and Family Services Division. This full-time position is located in Downtown Portland, 209 SW 4 Ave, Portland OR 97204. This position is scheduled as routine telework Monday-Friday 8:00 AM – 5:00 PM with 1 hour lunch. All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations.

  The eligible list created from this recruitment may be used to fill future regular, limited duration, or temporary positions within the Department.

  About the Position: The purpose of this position is to provide training and technical support to end users of the WellSky Comp Site, a data collection system for programs funded by the Domestic and Sexual Violence Coordination Office and the Domestic Violence programs at the Joint Office of Homeless Services. This will include developing an overall understanding of these programs and data collection requirements, as well as a thorough understanding of the unique data management requirements for people being served by victim service providers.

  The person in this position interacts frequently with a diverse group of end users who have varied experience and comfort with technology. This position will be responsible for delivery of group and one-on-one training; technical support and troubleshooting over the virtually, via email, and in person; development of training curricula, materials, and data collection tools; assisting with quality assurance of reports; and cleaning and entering data.

  Primary responsibilities include:

  A. TA & Training

  • Train end users at victim service agencies - Develop and provide group and one-on-one training sessions.

  • Create and/or maintain training curricula, data collection tools, and supporting materials.

  • Resolve end user support issues and triage unresolved technical issues.

  • Operate and maintain user support system, including by phone and email.

  • Collect, summarize, and track user needs and concerns.

  • Create and maintain user access rights and privileges; monitor usage of software licenses.

  • Gather and collate confidentiality and necessary User Agreements.

  • Attend service provider meetings as needed to communicate data quality needs, field questions and concerns. Develop and disseminate communication materials for end users (newsletter, emails, and web postings).

  • Participate in ongoing data collection improvement with data team members.

  B. Data Quality

  • Distribute data quality reports to end users, setting deadlines and monitoring progress toward correcting deficiencies in data.

  • Investigate inconsistencies and inaccuracies; consult with team members, plan and carry out resolutions.

  • Troubleshoot data problems with internal staff and external users.

  • Identify training needs based on data quality issues, and train or retrain users, as needed. Incorporate identified issues into curricula for future training.

  C. Assist w/ Reporting And Other Data Needs

  • Work with team members to review data and ensure data integrity

  • Work with agency staff to resolve data entry issues related to reports.

  • Run reports for program staff, managers, and agency end users.

  • Assist with data entry as needed.

  The successful candidate will demonstrate:

  • Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values

  • Knowledge of principles and practices of data collection, data quality and reporting

  • Knowledge of principles and practices of skills training

  • Ability to use critical thinking, analytical skills, and a solution-focused approach to address challenging or difficult situations in order to problem solve

  • Ability to collaborate and build relationships to achieve positive work outcomes

  • Ability to work effectively independently and as part of a team

  • Comfort with change

  Diversity and Inclusion: At Multnomah County, equity is at the core of what we do. We don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer.

  TO QUALIFY:

  We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page .

  Minimum Qualifications/Transferable Skills*:

  • Equivalent to an Associate's degree with coursework in math, computer science, or a related field demonstrating the capacity for the required knowledge and skills (Professional work at or near the level of this position can substitute year for year for the educational requirement)

  • One (1) year of experience that demonstrates the ability to perform the duties of the position. (Equivalency 2-3 years of qualifying training and/or experience).

  • Must pass a criminal background check (this step occurs after a job offer)

  *Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

  SCREENING AND EVALUATION:

  The Application Packet: Your completed application must include all of the following items to be considered:

  1. A resume. Please attach your resume as a separate document. (As an internal candidate, you may choose to complete your Talent Profile in Workday instead of or in addition to attaching a resume, but a comprehensive Talent Profile is not required to apply for this position.)

  2. A cover letter . Please attach your cover letter as a separate document. Please be thorough in your responses, as these materials will be scored and determine your eligibility to advance in this recruitment process . Please be clear and specific in the applicable sections of the online application/resume about how your background is relevant. This information must also be consistent with your response if applicable.

  Your cover letter should address all of the following below:

  (a) How do you integrate racial equity into your current or past position(s)? What aspects of working with diverse populations do you find most valuable?

  (b) Describe your experience training others to use a complex data collection system. If you don't have this direct experience, what training experience or skill do you believe you bring to the position?

  Note for internal candidates: After you have applied, you will receive the Oregon Veteran Preference Questionnaire in your Workday inbox. Your application as an internal candidate is not complete until you fill out and submit the Oregon Veteran Preference Questionnaire.

  - Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted in Workday. --

  We will not review attached files that are not your resume, your cover letter, or documentation that establishes your eligibility for veterans' preference. (The recruiter as listed on the job announcement must receive all required veterans’ preference documentation by the closing date of the recruitment.)

  The Selection Process: For details about how we typically screen applications, review our overview of the selection process page . We expect to evaluate candidates for this recruitment as follows:

  1. Initial review of minimum qualifications

  2. Cover letter review

  3. Phone screen

  4. Consideration of top candidates

  5. Background and reference checks

  Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.

  Additional Information:

  Type of Position: This hourly union-represented position is eligible for overtime pay.

  Benefits: Multnomah County offers a comprehensive Benefit package to all eligible employees. For more information about our benefit offerings, please visit: https://multco.us/benefits/new-employee-benefits .

  Pay Equity: The county regularly reviews pay equity for our workforce. When setting pay we consider applicants’ education, experience, seniority, training, and tenure in relation to other employees performing a similar level of work.

  Additional Details:

  Routine Telework: This position is designated as “routine telework,” meaning you will be working remotely (from home). As with all routine telework positions, employees may be required to come into the office on occasion. The designation of Routine Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations.

  Work Location: This position works onsite at the Five Oaks Building, 209 SW 4th Avenue, Portland OR 97204

  Serving the Public, Even During Disasters: Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information. page.

  
  

  
  Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

  We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

  Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

  Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

  Questions?

  Recruiter:

  Gary Miguel

  Email:

  gary.c.miguel@multco.us

  Phone:

  +1 (503) 3148943

  Application information may be used throughout the entire selection process. This process is subject to change without notice.

  Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

  Job Profile:

  6074 - Data Technician

• About the company

  Multnomah County /mʌltˈnoʊmə/ is one of 36 counties in the US state of Oregon.

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