• Job Description

  Req#: M0048-24-0649?language=en&page=371&sort=publicationDateDesc

  Job summary

  To join the team, you'll need experience of managing a busy office in a service or people-focused environment, maintaining electronic and paper-based records and processing documentation. All round administration skills with a good grasp of Microsoft Office, Spreadsheets and Databases. With excellent organisational and prioritising skills, you should be a relationship-builder with a positive, flexible approach to your work.

  Main duties of the job

  • You will be working as part of a team to ensure that enough donor appointments are booked to collect the required blood groups on a daily basis to ensure patient requirements are met
  • You will provide an outstanding level of customer service as the first point of contact for donors and visitors at the donor centre or via phone or email
  • You will be the expert user in a variety of computer based applications, including established software packages (e.g. Microsoft Office) and internal software for which you will be trained
  • You will provide a comprehensive administrative service to the donor centre to ensure the overall provision of a high quality and value for money service

  About us

  It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need. Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever. You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

  Date posted

  13 September 2024

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,071 to £25,674 a year

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  004938

  Job locations

  NHSBT - West End Donor Centre

  London

  United Kingdom

  W1W 8NB

  
  

  Job description

  Job responsibilities

  Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification.

  Please also view the benefits information sheet which details the benefits of working for NHSBT and the hours of work, salary, leave entitlement etc. for this role.

  Job description

  Job responsibilities

  Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification.

  Please also view the benefits information sheet which details the benefits of working for NHSBT and the hours of work, salary, leave entitlement etc. for this role.

  Person Specification

  Qualifications

  Essential

  • Educated to NVQ level 3 in Customer Service, or equivalent experience.
  • Demonstrate commitment to own Continued Professional Development (CPD).

  Experience

  Essential

  • Experience of maintaining extensive records in both paper and electronic format in a way that allows others to quickly retrieve information
  • Experience of working and complying with standard procedures and confidential information
  • Experience of working in a high paced, customer focussed environment
  • Knowledge of organising and prioritising a busy and varied workload
  • Good working knowledge of Information Technology, covering a range of Microsoft applications or equivalent packages

  Person Specification

  Qualifications

  Essential

  • Educated to NVQ level 3 in Customer Service, or equivalent experience.
  • Demonstrate commitment to own Continued Professional Development (CPD).

  Experience

  Essential

  • Experience of maintaining extensive records in both paper and electronic format in a way that allows others to quickly retrieve information
  • Experience of working and complying with standard procedures and confidential information
  • Experience of working in a high paced, customer focussed environment
  • Knowledge of organising and prioritising a busy and varied workload
  • Good working knowledge of Information Technology, covering a range of Microsoft applications or equivalent packages

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  NHS Blood and Transplant

  Address

  NHSBT - West End Donor Centre

  London

  United Kingdom

  W1W 8NB

  
  

  Employer's website

  https://www.nhsbt.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  NHS Blood and Transplant

  Address

  NHSBT - West End Donor Centre

  London

  United Kingdom

  W1W 8NB

  
  

  Employer's website

  https://www.nhsbt.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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