ESA WorkFirst Coordinator -- CSCC Virtual Case Management Team

The Economic Services Administration, Community Services Division is seeking a WorkFirst Coordinator to serve as first-level supervision for all aspects of the WorkFirst program within the statewide Virtual Case Management Center.

In this role, you will have operation oversight of all aspects of the WorkFirst programming in the Customer Service Contact Center VCMC. We will rely on your judgment relating to the WorkFirst program. You will be responsible for maintaining the existing processes related to developing, training, executing, and maintaining policies and procedures for the WorkFirst Program within the CSCC VCMC. You will coordinate all WorkFirst programming and partner with social service coordinators on WorkFirst social work program functions for all VCMC WorkFirst Teams in alignment with all department procedures, RCWs, and WACs.

Although temporary, this job is funded for 12 months and is a great opportunity to grow your supervisory skills as you work to maintain excellent customer service and build the knowledge base of the virtual WorkFirst team. This role has statewide scope and will utilize a hybrid structure of telework and in-person as business needs require. Travel to locations within WA state may be necessary on occasion.

Some of what you will do

• Serve as the CSCC VCMC specialist in all CSD WorkFirst program administration, policy, and implementation by managing, directing, operating, and carrying out all WorkFirst programs in accordance with broad policy statements and legal requirements
• Serve as a member of the CSCC Management Team and participate in the strategic planning efforts of the CSCC and VCMC
• Provide leadership in supporting the WorkFirst units and overall team goals of the CSCC and to the VCMC WorkFirst supervisors to ensure WorkFirst program goals are achieved
• Support a work culture of respect, equity, access, and inclusion within the CSCC/VCMC
• Plan and organize WorkFirst Program Specialist training; provide clarifications, guidance, and solutions to WorkFirst program staff; oversee the adherence of VCMC staff in the procedurally correct use of eJAS program components, timelines, and associated program tasks
• Provide direct supervision to a small team consisting of Social Services Training Specialist(s) and Management Analyst(s)

Who Should Apply

• Professionals with 8 years of progressively responsible work experience* delivering and managing social services to diverse, low-income populations, which should include:
  • Public assistance software
  • WorkFirst and other social service programs
  • Strategic planning/drafting implementation plans
  • Contact center/call center management
  • Public assistance program regulations, policies, and procedures
  * A bachelors or masters degree in social work, health or social science, public administration, or related field will substitute year for year for the work experience.
  
  Preferred knowledge, skills, and abilities
  
  • Training others and adult learning styles
  • Facilitating, negotiating, developing, or implementing statewide programs and policies
  • Microsoft Office applications, including Word, Excel, PowerPoint, and statistical process control software
  • Effective verbal and written communication skills with diverse audiences including community partners, organizations, and staff
  • Use judgment to prioritize and make vital decisions in a high-volume, results-oriented environment where outcomes come under constant scrutiny by the public and legislature
  
  See why people chose a career with DSHS
  
  
  This job is classified as a WMS1.
  Interested? Please include the following with your application:
  
  • Letter of interest that addresses your knowledge, skills, and abilities to perform this job. Please address your vision as a WorkFirst Coordinator within the CSD CSCC – VCMC
  • Current chronological resume
  • Three professional references
  Questions? Email bastrjl@dshs.wa.gov or phone Jenny at 360-791-4168, reference 10920. To learn more about DSHS, go to www.dshs.wa.gov .
  
  Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values and meaningful work. It is crucial to our agency’s mission that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
  
  #WeAreHiring #InclusionWorks Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
  
  Washington State Department of Social & Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
  
  
  
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