• Job Description

  Req#: 700931
  !*!

  The Department of Transitional Assistance (DTA) is seeking qualified individuals for the position of DTA Works Program Coordinator. Our ideal candidate will be responsible for helping with outreach, recruitment, and retention of DTA Works Interns in the designated coverage area, as well as providing placement, mentoring and transition services for current and incoming interns. The coordinator will engage with DTA families and incorporate the “client voice” in policy and program development, as well as other agency quality improvement efforts.

  Duties and Responsibilities (these duties are a general summary and not all inclusive):

  • Triage and screen incoming DTA Works intern resumes (checking eligibility in BEACON, scheduling interviews, etc.); conduct interviews and orientations.
  • Conduct outreach and recruitment for high priority DTA Works Intern placements, including coordinated communication with Full Engagement Workers (FEWs) and local Transitional Assistance Office (TAO) staff to find appropriate placements.
  • Provide mentoring support around employment searches and address any barriers interns may have to employment (lack of childcare, housing issues, skills development, etc.).
  • Maintain communication with intern mentors and TAO leadership during placements.
  • Ensure interns are adhering to the policies and procedures of the internship and address behavioral issues, as necessary.
  • Track DTA Works intern participation, and report and process monthly payroll.
  • Maintain expenditures of allotted DTA Works budget for TAOs within the coverage area.
  • Maintain communication and provide transitional support to interns who become hired within DTA.
  • Recruit and manage off-site DTA Works placements, including locating additional host sites for placements at other state agencies, local community providers, MassHire Career Centers, etc.
  • Assist with continued quality improvement projects for DTA Works Internships including seeking feedback from interns and supervisors on potential program improvements.
  • Manage/Facilitate program required meetings, ex. Job Club, financial coaching sessions, and support program staff, as necessary.
  • Act as an agency liaison for the DTA Works Program.
  • Engage the parent/client voice by conducting quarterly client focus groups to assess current strategies and initiatives, as well as major challenges or barriers that are affecting DTA client.
  • Coverage area includes the following TAOs: Fitchburg, Southbridge, Worcester, Lowell, Lawrence, Greenfield, Holyoke, Pittsfield, Springfield. These coverage areas are subject to change.

  Required Qualifications:

  • Knowledge of work simplification methods.
  • Knowledge of the methods used in general report writing.
  • Ability to analyze and determine the applicability of data, to draw conclusions and make appropriate recommendations.
  • Ability to gather information by examining records and documents and by interviewing individuals.
  • Ability to assemble items of information in accordance with established procedures.
  • Ability to understand, explain and apply the laws, rules, regulations, policies, procedures, etc. governing assigned unit activities.
  • Ability to assemble items of information in accordance with established procedures.
  • Ability to prepare and use charts, graphs, and tables.
  • Ability to write concisely to express thoughts clearly and to develop ideas in logical sequence.
  • Ability to adjust to varying or changing situations to meet emergency or changing program requirements.

  Preferred Qualifications:

  • Knowledge of the principles and practices of human resource management including behavioral techniques, planning, forecasting, organizational development, etc.
  • Knowledge of the organizational structure and functions of DTA.
  • Knowledge of the proper procedures for making and receiving agency phone calls.
  • Knowledge of the types and uses of agency forms.
  • Ability to express thoughts clearly and to communicate effectively in oral and written expression.
  • Ability to establish and maintain harmonious working relationships with others.
  • Ability to adjust to varying or changing situations to meet emergency or changing program requirements.
  • Ability to exercise discretion in handling confidential information.
  • Ability to operate a motor vehicle.

  Agency Mission:
  

  The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission of the Department is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. DTA serves one out of every seven people in Massachusetts – including working families, children, elders, and people with disabilities. Our services include food and nutritional assistance, economic assistance, and employment supports.

  Learn more about our services and programs visit: www.mass.gov/dta

  Pre-Offer Process:

  A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

  Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

  Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

  If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Online Request Form

  For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #2.

  !*!

  First consideration will be given to those applicants that apply within the first 14 days.

  MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, and (B) of which at least one year must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below.

  Substitutions:

  I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required (A) experience.*

  II. A Graduate degree with a major in business administration, business management or public administration may be substituted for a maximum of three years of the required (A) experience.*

  III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required (A) experience.*

  *Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

  NOTE: No substitutions will be permitted for the required (B) experience.

  Comprehensive Benefits

  When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

  Want the specifics? Explore our Employee Benefits and Rewards!

  An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

  The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

• About the company

  Official website of the Commonwealth of Massachusetts

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