How will you make an impact?

As an E-Commerce Operations Coordinator, your primary role will involve managing the operational follow-up of online orders from start to finish. You will be responsible for ensuring smooth operations and resolving any issues that may arise. This includes handling inquiries from our customer service team promptly and acting as the main point of contact between the team and various operational stakeholders, such as the warehouse, logistics, finance, and fraud departments.

In addition, you will organise and follow up on exceptional order and delivery services for our high value orders. You will also be responsible for tracking client returns and exchanges on a daily basis. Furthermore, you will be tasked with troubleshooting and providing support for any ad hoc issues that may arise to ensure seamless daily operations.

How will you experience success with us?

You are a positive and enthusiast person who wants to make a mark in the luxury industry, especially in the operational side of Ecommerce.

You enjoy dynamic and multi-cultural environments and demonstrate an entrepreneurial spirit. You want to join and contribute to a team striving to offer a best-in-class client experience throughout the entire order flow. You see problems as challenges to tackle and overcome. You like to structure and organise your work and you feel at ease in a fast-paced work environment collaborating with your operational stakeholders. Your English communication skills are excellent and having knowledge of SAP and Zendesk would be advantageous. Most importantly, you possess a strong interest in e-commerce operations and a deep passion for the luxury industry.

How do we keep you smiling?

As a significant member of the Cartier community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

In this role, you will have the unique opportunity to further expand your expertise in E-commerce Operations within the luxury industry. Our beautiful office located in the heart of Amsterdam will allow you to feel inspired whilst offering you a great international environment with strong professionals in the field.

Additionally, as a member of the Cartier E-commerce Operations team, you will collaborate closely with 11 dedicated colleagues who share a common commitment to excellence and success.

Your journey with us ?

• Once your application is selected, a member of our Talent Acquisition team will reach out to you for an introductory call.

• If both parties show interest, you will be invited to meet your future Team Leader and Manager in our office on Herengracht.

• If you are the successful candidate, discover and immerse yourself in the beautiful world of the Maison Cartier.