• Job Description

  Req#: 2192676

  Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

  OptumHealth Behavioral Solutions has multiple opportunities for Employee Assistance Program Counselors. The EAP Specialist is responsible for taking inbound calls to provide telephonic assessment and solution focused consultation to clients calling regarding their behavioral health benefits. In addition to assessment and triage, the successful candidate will engage in short-term problem resolution, authorization and referrals for routine and crisis callers.

  Schedule: Full time schedules, 4 days a week for 10 hours (Sunday, Monday, Wednesday, Thursday), start approximately at 5:45am in Central time zone. Schedule requires rotating holidays.

  You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

  Primary Responsibilities:

  • Answer inbound calls for EAP and Behavioral
  • Assessment and triage, short - term problem resolution, authorization and referrals for routine and crisis callers
  • Provide solution focused consultation to assist member with issue resolution
  • Determine member eligibility and benefit coverage and triage as appropriate
  • Update and enter clinical notes in care management database

  You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

  Required Qualifications:

  • Master's Degree in Counseling, Psychology, Social Work, or related mental health field
  • 2+ years of clinical experience in a mental health/clinical setting
  • 2+ years of experience with Windows PC application, must be able to type and navigate around multiple systems, using multiple screens
  • Ability to work the schedule listed

  Preferred Qualifications:

  • Call Center experience or experience building rapport, assessing and addressing risk, and developing goals with members in a telephonic, and/or online
  • Experience addressing a variety of problems and issues as presented by callers
  • Experience working with Adults in Crisis and doing risk assessments
  • Experience conducting therapy/counseling with adults
  • Experience working flexibly and creatively with other professional team members
  • Reside in Central or Eastern time zone

  California, Colorado, Connecticut, Nevada, New Jersey , New York , Rhode Island , or Washington Residents Only: The hourly range for California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island or Washington residents is $22.45 to $43.89 per hour . Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

  *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

  At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

  Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

  UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

• About the company

  UnitedHealth Group Incorporated is an American multinational managed healthcare and insurance company based in Minnetonka, Minnesota.

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